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mikegrath
Contributor

on ‎29-12-2013 22h36

1,436 Views
Message 1 of 123

poor evening speed

Hi, i posted a problem a few weeks ago regarding poor evening speed, In The morningi get 40 70 mb but in the evening I only get about3/4 mb now at the time of posting my original thread i was told to leave the router plugged in to establish the connection Which I have done to no avail....So let me make the problem clear in the morning 30/70mb dropping to 3mb in the evening this is worse than my btbroadband In The evening
Anyone help?
Tech help day the problem is in my house I can't see how when it's only the evening when the speed is bad.
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122 REPLIES 122
mikegrath
Contributor

on ‎30-12-2013 15h39

1,403 Views
Message 2 of 123

Re: poor evening speed

Anyone?

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gg30340
Distinguished Sage
Distinguished Sage

on ‎30-12-2013 16h45

1,388 Views
Message 3 of 123

Re: poor evening speed

Are you using a wired or wireless connection? What Homehub do you have.

 

Use this speed tester then carry out the further diagnostics and post back a screen shot all the results including your IP profile for up and down. Do this before the speeds normally slow down and again when they have slowed down.

http://speedtest.btwholesale.com/

 

 

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mikegrath
Contributor

on ‎30-12-2013 22h06

1,368 Views
Message 4 of 123

Re: poor evening speed

Hi, thanks for your reply, I'm a little more concerned now, router stopped working today and had to be reset, now I'm getting 2mb speed in the evening downloading anything is painful.
I'm using the router which was supplied by bt the latest onei believe can I just add that my upload speed is never affected (17 mb standard)
Seems to me that infinity is worthless as my old bband was quicker
Yes I have used bt speed checker as well as lots of other checkers this morningi was receiving25 Ish mb and this evening down to 2mbs
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gg30340
Distinguished Sage
Distinguished Sage

on ‎30-12-2013 22h14

1,365 Views
Message 5 of 123

Re: poor evening speed

Can you post the details I asked for as this can help diagnose what the problem might be.

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mikegrath
Contributor

on ‎30-12-2013 22h33

1,360 Views
Message 6 of 123

Re: poor evening speed

Now it's just disconnecting,2.81mbps down 18.73 up this is usinga wireless connection, the same connectioni used this morning and got29 mbps down 17.63 up
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mikegrath
Contributor

on ‎30-12-2013 22h35

1,358 Views
Message 7 of 123

Re: poor evening speed

Who do I phone about this tech help havnt helped at all.
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mikegrath
Contributor

on ‎30-12-2013 22h53

1,354 Views
Message 8 of 123

Re: poor evening speed

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mikegrath
Contributor

on ‎30-12-2013 22h55

1,353 Views
Message 9 of 123

Re: poor evening speed

this was a wired connection

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gg30340
Distinguished Sage
Distinguished Sage

on ‎30-12-2013 23h29

1,334 Views
Message 10 of 123

Re: poor evening speed

Your IP Profile is not very clear but it looks to be 77.xx Mbps which is very good and would indicate that your line is very good and that DLM is not lowering your speeds. As you did the speed test on a wired connection that would rule out any wireless interference. 

 

Due to this happening only in the evening, and to try and rule things out, have you noticed if it always happens at the same time?

 

Is the homehub sharing a double electrical socket with anything, such as a TV?

 

Is the homehub situated near anything that could cause electrical interference?