on saturday a Mod called me to say that the "fix" at the exchange went ahead but unfortunatly the part was faulty...id like to believe but im sceptical...anyway the new part will be installed on monday so il get a call on tuesday probly reg'd this issue i must admit i hold little hope tbh...il post here witht the results
not sure if i am posting in right place (first post on these forums), but have been having evening speed issues for over a month (my second full month with bt infinity) - i am able to monitor my speed all day frequently as live and work from home. all day i get a rock solid 74mb download, then at 6.30pm the speeds starts to fall like a stone - went from 74mb at 6.00pm to just 25mb by 9.30pm - (using bt wholesale perfomance tester) - i finally got fed up with it and contacted support via email, then got a call this morning saying someone would ring me this evening between 7 and 8 to run tests during the peak period - but i got an email at 7.30 saying they would not be contacting me by phone and my line was 'perfect' ! - dropping from 74mb to 25mb within a few hours every night is NOT perfect in anyone's book - i sent off another email complaining (tried the 0800 phone number but was kept holding for more than 20 minutes so gave that up) - having read some of these forums it seems this is a big problem for a lot of people, what i don;t get is why bt doesn't take it seriously and respond promptly to put it right - and yes, my hh5 is ethernet cabled not wireless and everythin is off when doing the tests, and yes i have rebooted and no that doesn't help and NO it is not a problem here, it is BT's problem - er, sorry for ranting . . . anyone have any idea how i can get this resolved?
thanks for your response - i am on the cayton bay exchange near scarborough, north yorkshire
note: last night (when i supposed to get a call from bt but didn't because they said by email that the line was 'perfect') by 9.30pm my speed was down at 13.97mb on the BTW performance tester - this morning at 5.00am back up at 74mb and rock solid again
If you are on the Furness exchange area you will have been caught up in this.
hi mike - certainly feeling the pain LOL! what gets me angry isn't the speed drop (well not much) it's the frustration and not getting someone at BT to take ownership of the problem and see it through until it is sorted - if i paid for a trolley of shopping i'd expect to leave with the full load, not half of it or less - BT it seems is too quick to point the finger at customers wiring or whatever, or to blame congestion or the like, or to rely on the 'small print' about speeds - but they still take the money and i don't see them offering a reduction of half for my less than half speeds - and even that's okay, if only they would take it seriously from the get go and sort it out - anyway, i am now waiting for them to get back to me again, in the meantime i discovered my home hub 5 was on a different server this morning first thing and then at 9am it went off and rebooted to another server - say maybe someone is doing something, or maybe not . . . who knows!
does anyone from BT monitor these forums? just wondered if posting here is worth it or if we're all just customers in the same sinking boat!