sorry to hear you're still in the snail lane Mike - my view would be to contact the moderator you have been dealing with and demand that he pass your complaint and problem to BT Retail Executive Level Technical Complaints - otherwise i think you might just be hanging around forever waiting for action
i'll keep my fingers crossed that that will end up sorting it
I have been experiencing a similar problem to yourself.
I live in Aberdeen (Exchange ABERDEEN NORTH) and have been experiencing slow evening speeds (generally after 4:30pm when i get home from work).
You are not alone and i must say it is frustrating when the promise a high broadband speeds is sold to you and the promise is not realised. The company is quick to remove the money from your bank account but not as quick at resolving what appears to be a serious issue to its customers.
So far this has been going on for several weeks. I firstly did all the usual checks and monitored my D/L speeds for a couple of weeks, after no light at the end of the tunnel i looked through this forum for possible solutions. After not seeing much that could be done by myself i contacted an online BT rep via the online chat function of the website. This person took me through the usual IT questions and possible fixes (one of which was take out my ethernet cable and clean it.....). Once the person concluded that they could not fix the problem from a remote location i was advised to "monitor my speeds" and if they did not improve then to contact BT again.
Definately not impressed. The onus of the problem was shifted in my direction (or at least that is the way it came across).
Sorry to see you are still having problems. Have you been kept updated with what is being done, if anything, to try and fix your problem.
The BT Status page still shows a problem at the Dalton in Furness area exchange
and the last I read was that the exchange was to be fixed by 10th Feb.