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Contributor
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Message 31 of 123

Re: poor evening speed

You getting better speeds than me bilsy. Good luck mate.
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Highlighted
Contributor
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Message 32 of 123

Re: poor evening speed

Message for Robbie ( moderator) done tests as requested and emailed you this evening.
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Contributor
485 Views
Message 33 of 123

Re: poor evening speed

Hello, i have EXACTLY the same problem. I only switched to infinity today and for the past month, evening download speed has been slow as 3 mb/s (i have 16mb/s for the past 2 years every day). Funny thing is, upload is remaining fine.

 

Please HELP me as well!

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Contributor
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Message 34 of 123

Re: poor evening speed

This is brilliant I hope more join our crusade if I get anywhere at all will post here, I hope you guys will also.
It's about time they stopped selling a service which clearly isn't all its cracked up to be.
At this moment in time i get better speed on my EE mobile Internet(8mb)
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Contributor
477 Views
Message 35 of 123

Re: poor evening speed

The most annoying thing is that, although BT infinity only just started today for me, apparently i cannot cancel the order. It is a very big joke. If i knew this issue was going continue after my upgrade, i will NOT have upgraded.

See my post if you want to find out what happened to me: https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-did-not-solve-my-speed-issue/td...
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Contributor
474 Views
Message 36 of 123

Re: poor evening speed

I do believe that if you are not getting the service promised when you signed up for infinity that the contract would be in breach by bt?
I will cancel if my service doesn't perform as advertised its that simple.
Good luck with your complaint please keep us informed.
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Contributor
451 Views
Message 37 of 123

Re: poor evening speed

Speed test this morning 54mb so why is it so slow in the evening?
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Aspiring Contributor
427 Views
Message 38 of 123

Re: poor evening speed

What are your speeds like this evening?

 

I've been on Infinity for a couple of months now, and while I only check from time to time or if I notice something amiss, I've only had a couple of ocassions when it's been slow. 

 

Just checked at 7pm, and I get my usual 37mb download?

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Contributor
419 Views
Message 39 of 123

Re: poor evening speed

Did a quick check at6.15pm was getting 2mb down and 17 up this is why I cannot understand this morning over 50 tonight well. .... It's likea different connection in the evening.
I have another engineer visit next week so fingers crossed.
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Contributor
367 Views
Message 40 of 123

Re: poor evening speed

Engineer visit today, he replaced my router and put a white box thing underneth main router to see if it helps(he was sceptical tbh).
He said he'd been ona call not200 metres away from me with the same issue(Ok speed during day butvpoor at night) which is making him think a board is wrong at the exchange he's going to report it but said that due to cost bt wholesale ain't too keen on replacing them....Well see
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