i am not a real tech whizz i am afraid, though i have had plenty of experience of speed tests and the does and dont's etc, but i would have thought that BT could deploy software in the exchanges which actually monitors speeds in real time and would give them an alert when a speed dropped more than a couple of times before it reached a critical level - it seems bizarre that customers are having to chase these things down all the time - wouldn't a software speed tracking option be more cost effective for them, think of all the call centre staff they could put to other uses for instance - if i can monitor my speed, why can't they?
i see - however, couldn't iit also be argued that given the millions of customers BT has, you'd think they'd know exactly what causes these kinds of slow downs (taking all the customer's data from the BTW Performance tester would help) and be in a position to sort it at soon as it happens - or maybe its because they have so many customers and own the majority of the infrastructure that they just don't care . . . just a thought, far be it from me to knock BT, after all I've been with them since i was knee high to a grasshopper and they had the wind up phones!
afraid i agree with you mike - i was only persuaded to leave behind my rock solid 17mb service because i was offered free migration, free hub and free set up as well as being about £7 cheaper than the old package i was on - that along with the avowal that you wont get drop outs and lower speeds with fibre like with copper cable - ummm, right, whose nose just went a foot longer at BT sale then? - i suppose i will have to wait until enough people complain in my area for them to put in extra capacity will I?
actually as i sit here writing this i am singing in my head Monty Python's 'always look on the bright side' - after all, i could have NO internet or email at all, then where would i be?! LOL
Just checked on BT Service Status page and noticed they said they already resolved the problem in Dalton-in-Furness?
Only last night, it said it will be resolved on the 10th Feb.
Now it is saying it was resolved on Sun 19/01/2014 at 06:00
Download speed is still dropping and there is no sigh of improvement in the evening (peak) since before they announced there was a problem and after the problem was resolved in this area?
Someone in the same area, please can you check if your speed is still below acceptable tonight?