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rassamf
Beginner
283 Views
Message 1 of 5

poor installation service waiting 2 months and now they say after new years please help!

Dear BT order managment team, I am hugley dissapointed with the service i have recieved so far.

I inicially placed my order on the 23rd of October, I had to pay £100 for a deposit also. I was then given an installation date on the 7th of November.

The engineer came round and had a quick look but the boycotted the days work by just dropping off a missed you form, but i now have a better understanding by speaking to the engineer who came today that it may have been a job to big for him to want to handle.

I then was given another date for the 3rd of november wich i complained about as the prevouse engineer effectivly skipped his job, I was promised that a manager would call me back by the name of Simon, although he was more helpful initially as he gave me BTwifi username a passsword to help me for teh time being, my reception is very poor so it wasnt the most ideal solution but I made do. I had to call back after a 2 days as the username ran out and i wasnt able to connect anylonger. I have spent hours on the phone to BT as the WiFi service kept running out.

Today the engineer was more helpful and honest, he spent over an hour looking for the BT live feed at the proeprty but there doesnt seem to be one. he has written up notes on my account and advised me to call and to push to see what they will do next. 

I have now been told that the supplier needs to send over a surveyor and that no date will be given, i will be notified on a weekly basis. she also told me it will be likely that i wont have broad band this year.

 

I am extreamly dissapointed as when i first searched your website your website indicated I can recieve Broadband!!! I have now wasted 2 months chasing and now i have been told it wont be untill next year!!!!!

I am considering withdrawing alltogether and request compensation as i was fed false information about the installation and been given terrible serivice.

Even up to now no one has given me any idication on when i can get internet.

 

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4 REPLIES 4
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Moderator
Moderator
267 Views
Message 2 of 5

Re: poor installation service waiting 2 months and now they say after new years please help!

Hi rassamf

 

I'm sorry about the delay in connecting your service. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll look into this for you. You can find the link by clicking on my username.

Thanks

Neil

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rassamf
Beginner
248 Views
Message 3 of 5

Re: poor installation service waiting 2 months and now they say after new years please help!

I have mailed you directly, i will update this forum as and when any action has taken, I hope i will have some good news to share. so lets see.
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rassamf
Beginner
206 Views
Message 4 of 5

Re: poor installation service waiting 2 months and now they say after new years please help!

I afraid I am still to hear from you regarding my situation. I have now instructed Virgin Media to give me broadband, they are connecting me tomorrow! I would like my £100 refunded! Virgin didn't even ask for a deposit!
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Distinguished Sage
191 Views
Message 5 of 5

Re: poor installation service waiting 2 months and now they say after new years please help!

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
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