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skycannon1972
Beginner

on ‎27-10-2021 12h33

1,044 Views
Message 1 of 5

ported number now cant make calls or text

i have ported my number from 02  to bt and now i cant text or call i have mental health issues so need to be active i tryed to talk to some one and they have stated i have to call the 0800 number but when i do i get line is busy call back later and when i try and text they bounce back 

i will aperacite all the help i can get 

thanks in advance 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎27-10-2021 12h36

1,041 Views
Message 2 of 5

Re: ported number now cant make calls or text

have you setup new apn settings in your mobile networks

https://apn-settings.com/uk/bt-mobile-apn-settings/



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skycannon1972
Beginner

on ‎27-10-2021 12h43

1,037 Views
Message 3 of 5

Re: ported number now cant make calls or text

trying it now 

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skycannon1972
Beginner

on ‎27-10-2021 18h26

1,005 Views
Message 4 of 5

Re: ported number now cant make calls or text

still nothing logged a complaint and still nothing  

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imjolly
Distinguished Sage
Distinguished Sage

on ‎27-10-2021 19h00

992 Views
Message 5 of 5

Re: ported number now cant make calls or text

Did you actually try phoning CS 150 OR 0800800150 from a mobile and see if they can help



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