as you can see from this link you are not the only one having porting problems https://community.bt.com/t5/BT-Mobile/Existing-BT-Mobile-Customer/td-p/1463264/page/7
At about 3.15pm I got a selection of textsvon the BT sim from Vodafone with things like you have opted out of euro traveller etc etc. Put he Vodafone sim in phone and it now says Invalid Sim. Put BT sim back in phone and dialled my mobile number from another phone and it now rings so looks like port has gone through. The advisor Mia I spoke to this morning said should not be charged until port complete so I hope to get 4 days line rental credit all being well. They did say they'd let me know as soon as it's been ported but not heard from them yet. Hopefully the ports should start trickling through today for those still waiting.
Yes - mine has just gone through as well - with the same texts and emails being received from Vodafone - which is welcome from a convenience point of view as I can now make and receive calls from the same handset (progress!) - effectively 3 extra days lost service (as this should have happened on Tuesday) which isn't quite so bad after all.
I wouldn't have been so critical if the people I'd spoken to in India had given me any idea as to the likely timescales for resolution - instead I was repeatedly this would "definitely happen today" and it felt like just to fob me off. The fact that I was told by Executive Level complaints nothing would happen over the long weekend but the port has in fact completed today just reinforces the impression given that no-one really knows what is going on!
Very very shoddy way to treat customers and in my line of work (financial services) that simply wouldn't be tolerated
Really? Sounds like a load of PPI to me.
Can't disagree that BT's customer service can be just as bad though. Initiatives without hiccups seem to be beyond them.
My switch went seamlessley from T-mobile to BT. T-mobile unlocked my phone in 24 hours, activated SIM from BT, gave PAC Code and number transferred all in less than a week - including a four day weekend - fantastic