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Message 1 of 2

previous owner line still active

Please help! We just purchased a house and urgently need broadband. I made sure to arrange this with BT weeks ago only to be informed 2 days before it was suppose to get activated that the previous owners didn't cancel the phone line. The house has been empty for 2 years and the owner is in a care home. She can't cancel and I don't know who the current supplier is. The phone isn't working either. I don't understand why it is showing as active and I don't understand why I as the owner can't get a line in my name. My huband and I both work form home and urgently need broadband.


Any help or suggestions appreciated. Thank you!

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: previous owner line still active

 You could contact the moderators of this forum. They are a UK based BT Care Team and may be able to help you.


They can be contacted using this link BT Care Team


They normally respond by phone or e-mail, within three working days.