Please help! We just purchased a house and urgently need broadband. I made sure to arrange this with BT weeks ago only to be informed 2 days before it was suppose to get activated that the previous owners didn't cancel the phone line. The house has been empty for 2 years and the owner is in a care home. She can't cancel and I don't know who the current supplier is. The phone isn't working either. I don't understand why it is showing as active and I don't understand why I as the owner can't get a line in my name. My huband and I both work form home and urgently need broadband.