Thank you, Ectophile, for your comment.
We are satisfied with the service bt offers and would not want to change unless we feel we are being taken for a ride and/or not respected as a loyal customer.
As a Guru, (who should know, I presume) can you explain the absurdity of this situation?:
One negotiates prices , bt comfirms these prices, declares them valid for 12 months, increases prices 4 months later, explains them with market pressures, refuses a refund but offers even better rates than previously.
I would expect, based on this "system", we will get an increase in January, again ignoring our "negotiated prices", our demand for a credit/refund will be refused, quoting paragraph 50, and we will then be offered even better prices the next time round
I'm only a "Guru" in that I spend far too much of my time making posts on this forum.
I'm sure that BT would argue that Paragraph 50 was there when you agreed to the contract. It also doesn't count as an "unfair" contract legally, since they are allowing you to cancel it without penalty.
As for negotiating cheaper prices, BT really wants its customers to be locked into 12 (or more) month contracts, so we can't just skip to a competitor the moment BT does something wrong. But nobody in their right mind would agree to be locked into a new contract if they didn't get something in return. So BT's only option is to offer discounts to anybody that phones up and asks for them.
Thank you, Ectophile, for your reply, I agree with everything you say and yet, it does not explain the absurdity (no criticism, just a statement) of the system.
Yes, Paragraph 50 was there when we started with bt and yes, we could leave bt if we wanted to, I accept all of that.
But what I just cannot understand is the fact, that one manages to get a better package deal, confirmed (or so we thought) for 12 month (as you say, to lock us into another 12 month contract) , and then get slapped with a price increase a few months later and the deal completely ignored. It goes against any business ethics that I know and adhere to (or am I being naive here?).
I could accept it, if , after 12 month and the contract ending bt would increase prices explaining it with "market pressures"
(although that usually means lower prices) but instead we get offered even better prices (just proved my point, haven't I).
It just does not make sense. BT staff could not explain it,when we rang them and I am sure, even the famous Moderators have no explanation or they would have replied by now.
Any advice where we could turn to next? I just cannot believe that one has to swallow it and cannot do anything about it.
Thank you, John, for taking the time to read my thread and your tip, which was indeed helpful.
Seeing that you are one of the "Top rated authors", may I ask what your opinion is on this matter?