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Ectophile
Distinguished Guru
902 Views
Message 11 of 41

Re: price increase despite 12months agreed charges


@disappointedbigtime wrote:

Thank you, Ectophile, for your comment.

 

We are satisfied with the service bt offers and would not want to change unless we feel we are being taken for a ride and/or not respected as a loyal customer.

 

As a Guru, (who should know, I presume) can you explain the absurdity of this situation?:

 

One negotiates prices , bt comfirms these prices, declares them valid for 12 months, increases prices 4 months later, explains them with market pressures, refuses a refund but offers even better rates than previously.

 

I would expect, based on this "system", we will  get an increase in January, again ignoring our "negotiated prices", our demand for a credit/refund will be refused, quoting paragraph 50, and we will then be offered even better prices the next time round


I'm only a "Guru" in that I spend far too much of my time making posts on this forum.

 

I'm sure that BT would argue that Paragraph 50 was there when you agreed to the contract.  It also doesn't count as an "unfair" contract legally, since they are allowing you to cancel it without penalty.

 

As for negotiating cheaper prices, BT really wants its customers to be locked into 12 (or more) month contracts, so we can't just skip to a competitor the moment BT does something wrong.  But nobody in their right mind would agree to be locked into a new contract if they didn't get something in return.  So BT's only option is to offer discounts to anybody that phones up and asks for them.

 

0 Ratings
disappointedbigtime
Aspiring Contributor
887 Views
Message 12 of 41

Re: price increase despite 12months agreed charges

Thank you, Ectophile, for your reply, I agree with everything you say and yet, it does not explain the absurdity (no criticism, just a statement) of the system.

 

Yes, Paragraph 50 was there when we started with bt and yes, we could leave bt if we wanted to, I accept all of that.

 

But what I just cannot understand is the fact, that one manages to get a better package deal, confirmed (or so we thought) for 12 month (as you say, to lock us into another 12 month contract) , and then get slapped with a price increase a few months later and the deal completely ignored. It goes against any business ethics that I know and adhere to (or am I being naive here?).

I could accept it, if , after 12 month and the contract ending bt would increase prices explaining it with "market pressures"

(although that usually means lower prices) but instead we get offered even better prices (just proved my point, haven't I).

 

It just does not make sense. BT staff could not explain it,when we rang them and I am sure, even the famous Moderators have no explanation or they would have replied by now.

 

Any advice where we could turn to next? I just cannot believe that one has to swallow it and cannot do anything about it.

john46
Distinguished Sage
867 Views
Message 13 of 41

Re: price increase despite 12months agreed charges

The Moderators are normally contacted by the poster as it may be some time before they read through each thread on the forum this is a link to thehttp://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
disappointedbigtime
Aspiring Contributor
844 Views
Message 14 of 41

Re: price increase despite 12months agreed charges

Thank you, John, for taking the time to read my thread and your tip, which was indeed helpful.

 

Seeing that you are one of the "Top rated authors", may I ask what your opinion is on this matter?

davidmridge61
Expert
832 Views
Message 15 of 41

Re: price increase despite 12months agreed charges

I have found that the forum 'experts' are extremely guarded on their advice and opinions which is a shame as they have much knowledge to share and, obviously, have their own BT formal contracts.
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john46
Distinguished Sage
821 Views
Message 16 of 41

Re: price increase despite 12months agreed charges

we do not have formal contracts with BT we are customers just like yourselves
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davidmridge61
Expert
817 Views
Message 17 of 41

Re: price increase despite 12months agreed charges

You misinterpreted my post. I mean't a formal BT contract for broadband and calls. We would like your, and other, expert views on customers being told that their contract prices were fixed when they were then increased at the next BT general price increase.
0 Ratings
john46
Distinguished Sage
811 Views
Message 18 of 41

Re: price increase despite 12months agreed charges

It happens with all providers not just BT and if you are unhappy with the increase you have the option to cancel if you so wish personally I am happy with the service I receive and do not wish to go through all the trauma of changing providers for a saving of a small amount of finance and you can be certain the other providers will be increasing there charges shortly if previous events are anything to go by
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davidmridge61
Expert
808 Views
Message 19 of 41

Re: price increase despite 12months agreed charges

What happens with all providers? Mis-selling? I do know that Sky recently made a hefty hike to line rental but it not apply to those customers currently under contract!
0 Ratings
davidmridge61
Expert
809 Views
Message 20 of 41

Re: price increase despite 12months agreed charges

The mid-selling w
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