I have found that the forum 'experts' are extremely guarded on their advice and opinions which is a shame as they have much knowledge to share and, obviously, have their own BT formal contracts.
The reason I'm being "guarded" is that I'm not a BT insider, and I'm not a lawyer. I have just been a BT phone and broadband customer for many years, and have learned a lot from being on these forums since they started.
I can express my opinions, but I am very wary of giving advice that could turn out to be wrong.
The moderators here seem pretty wary of giving "official" advice too. I suspect that BT have told them not to, in case a customer ever uses a moderator's comments against BT.
Have you actually tried contacting BT billing directly yet? You might get a quicker answer than trying to tease it out of other customers on this forum.
Once again, John, thank you for your comment.
I am, as you may have read previously , in agreement with your opinion re service etc and do not necessarily want to change either.
I just find the practice of bt as outlined by me a few times now rather dubious and questionable and nobody seems to
a) be able to give me a plausible reason and
b) to be as outraged by it as I am (and david seems to be, too)
I will therefore put my problems before the bt Moderators, as you suggested, before I take it any further.....
Sorry, David, was away for 10 days, so will pick up the thread from here on. Thank you for your info , I don't want to say "I told you so" but I had expected nothing else. So my next step will be to contact the Moderators directly, as john46 suggested and take it from there.
Should their reply (if I get one) leave me just as disappointed as the official bt one (which I expect) I will then contact the Ombudsman. I am determined to take it all the way (how about Watchdog ?) as all I want is an explanation that makes sense.
And yes, I will keep you posted, you seem to be the only one who also questions the injustice of this bizarre practice