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mfdarwin
Newbie
527 Views
Message 11 of 17

Re: problem signing in

Can't see any link, but don't really knows where it would be.
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Distinguished Guru
Distinguished Guru
524 Views
Message 12 of 17

Re: problem signing in

Hope I'm not speaking out of turn, but your post at message 3 makes me wonder if you're confusing your BT Broadband and bt.com (MyBT) details. SmartTalk does not require your BT BB details (email address and password) at all. If you click MyBT at the top of this page, the section at top right gives the choice to Log in or sign up; these are the details that SmartTalk requires. You will have to sign up if you haven't done so already; your BT account number shown on your bills in the form AB 1234 5678 will be required for that.

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Distinguished Sage
Distinguished Sage
517 Views
Message 13 of 17

Re: problem signing in

@PP

 

I have been trying to make sure that sign in wa MYBT

 

try logging in here http://www.bt.com/appsyouraccount/public/index.do?siteArea=con.mya&s_cid=con_FURL_mybt

 

once logged in go to my services and on bottom left under manage my services can you see smattalk?



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mfdarwin
Newbie
515 Views
Message 14 of 17

Re: problem signing in

Integral not there.
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mfdarwin
Newbie
514 Views
Message 15 of 17

Re: problem signing in

Sorry. Try again.
Smarttalk not there.
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Distinguished Sage
Distinguished Sage
512 Views
Message 16 of 17

Re: problem signing in

then I would try online chat and see if they can sort it out 


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

 

you have been trying from a pc to access MYBT just you keep posting from your mobile



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mfdarwin
Newbie
488 Views
Message 17 of 17

Re: problem signing in

Thanks for the help.
It appeared that they had not closed a problem with my BT vision, despite several advisors saying it was closed. Over 2 hours of going rewound the houses until I actually got to the right department.
If anybody else has problems try 08000322111 probably choosing option 3 at the first menu.
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