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Beginner
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Message 1 of 3

problem with broadband speed

Hi, I was wondering if anyone could offer any advice please .... I came back from holiday yesterday and my internet speeds are slower than they were previously.  I rang BT to report this but they advised me that I currently have a good speed.  The adviser that I spoke to accessed my computer remotely and made some changes which she said will improve the speed, but it is still the same and all I know is that my son usually plays online games and the internet connection is now so slow that he isn't able to play the games, so something has changed, and it's very frustrating.  Can anyone offer any advice please?

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Moderator
Moderator
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Message 2 of 3

Re: problem with broadband speed

Hi @spykiedoo Sorry about the problem with your broadband speed. Are you on copper or fibre broadband?

 

Cheers

John

 

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Beginner
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Message 3 of 3

Re: problem with broadband speed

Hi John,   Thank you for your reply, but the problem has been resolved now.  Thanks again 🙂

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