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jackie648
Newbie
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Message 1 of 15

problems downloading Bt netprotect plus

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Hi I have just tried downloading BT netprotect plus, its asks me to enter my email address and password which I do, it then asks me to agree to the terms and conditions, which i agree to, but the next page that loads up is blank, with just the Mcafee logo in the top corner. and so I am unable to complete the process of downloading Net protect, any help would be much appreciated thanks !
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14 REPLIES 14
Distinguished Guru
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Message 2 of 15

Re: problems downloading Bt netprotect plus

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Hi jackie648 and welcome

 

Any PC based firewalls have to be turned off to succesfully download and install BTNP.

Check to see if any are running.

Also BTNP should then detect any installed antivirus programs and also remove these as it installs.

-+-No longer a forum member-+-
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Guru
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Message 3 of 15

Re: problems downloading Bt netprotect plus

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Yeah I got that, you probably have vestiges of McAfee lurking on your machine. Do a search for "McAfee Removal Tool" and download it from McAfee's site. Run it et voila. The new version of Netprotect Plus is loads better than the old one, it cleared up a number of issues I had been suffering since I started using McAfee. It also found a couple of trojans that the previous version failed to find which was a bit of a worry.

 

Best of luck.

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forester08
Aspiring Contributor
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Message 4 of 15

Re: problems downloading Bt netprotect plus

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 I had problems with my McAfee it went rogue in that it stopped me getting on line even when it was switched off so I uninstalled it and downloaded a new one .....not a good idea as it was the new beta one and it doesn't start at boot up, I have to remember to manually switch it on.

Spoke to a nice man from India but he didn't know how to help so it looks like I'm stuck with this beta rubbish for the time being.

 If you present McAfee is working I would hold on the new one for a while but then it might be ok on other op systems.

ForesterSmiley Sad

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Guru
17,877 Views
Message 5 of 15

Re: problems downloading Bt netprotect plus

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There is an "Enable protection during startup" option. That said I'm not sure that does what I think it does and the BT "learn more" web pages are worse than useless.

 

Navigation (at top right) -> Features -> Firewall -> Smart Advice and Advanced Settings.

ProfZarkov
Contributor
17,864 Views
Message 6 of 15

Re: problems downloading Bt netprotect plus

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Yes, I get similar problems - the pc gets stuck on the download page - it says check INternet connection or McAfee server not working . . . can't seem to get beyond here.  The other PC downloaded and worked fine - so it must be how the pc is set up - it's running ESET Av software . .is there anything I can do ?

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ProfZarkov
Contributor
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Message 7 of 15

Re: problems downloading Bt netprotect plus

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Hmm, I ran my Windows Washer & this must have cleared some files out . . .the installation seems to be working now . . . could've just been McAfee's server . . .
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ProfZarkov
Contributor
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Message 8 of 15

Re: problems downloading Bt netprotect plus

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Why can't they just let us download ONCE and then share this with all myother pc's entering the code as we go . . .
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jackie648
Newbie
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Message 9 of 15

Re: problems downloading Bt netprotect plus

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Thanks guilbo, i downloaded the mcafee removal tool like you said, i have now tried to download bt netprotect and it has worked !! Thanks again
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forester08
Aspiring Contributor
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Message 10 of 15

Re: problems downloading Bt netprotect plus

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   I uninstalled McCrappy as it wouldn't start at boot up, I then run the removal tool then reinstalled it, only it didn't it crashed my system instead......... It looks as if McCrappy has turned out even more rubbish.

   I have installed the new Kaspersky 2011 and its running like a dream, goodbye NetProtect.

 

ForesterSmiley Tongue

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