I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.
@wildthing I'm really sorry to hear you've been affected by the flooding, we do have a process in place that will help.
Please use the 'contact the mods' link in my forum profile to send in your BT account details and we'll be in touch.
You'll find the link by clicking on my username .
Change the webpage to the "Full" site instead of "mobile". The setting will be at the foot of the page.