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angie2601
Aspiring Contributor
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Message 1 of 5

questions about BT Home Hub 4A event log - WIFI connection not available on ipod touch

Hope someone can help please ?

I had BT inifinity installed 2 weeks ago with the HH 4 (type A) and everything has worked - connection found, no problem.

This week, my ipod touch was unable to join the network but the iphone 5, another ipod and a tablet could connect without a problem. The ipod touch managed to connect to another WIFI used at the property and my work wifi without a problem.

I thought it maybe the ipod touch as it was quite old but that doesn't make sense since it connects fine to other networks.  I restored network settings and other options suggested by Apple but to no avail.

 

I have turned my attention to the Hub. My laptop (older than the ipod touch) gets the connection no problem along with the other devices.  I went into the hub management page but I am not smart enough to decifer the event log so would like some help so I can fix this because I thought BT infinity was the better more reliable option?

 

The ipod touch Wifi IP address is 00:25:00:b7:35:f6.

On the event log, it shows STA before the address - but it shows STA before all the device IP addresses. Should I change this to DCHP ? or is this (Static ? alright)

The Lease on all the devices on the event log is set to 1440 min. (1 day) is that alright too, what does it mean ?

Do I have to keep renewing the lease ? How do I do that ? I read it can be set to 21 days ?

 

Going back to the IP address on the ipod it shows the Hostname as 00:25:00:B7:35:f6-2 this is different to the IP address with the -2. Could that be a cause of the unable to join network or is it because I attempted to recreate the network on the ipod so its the second version of that host name ?

 

Is there any setting I can change to fix this because I am concerned the same this will happen to the other devices and then the laptop....

 

What do I need to do to be able to get my ipod touch to connect to the BT network setting ?

 

I think its the hub 4A causing the 'block' on the ipod touch not the device and I think its maybe a matter of changing a setting - but then why was it all fine before when Infinity was first installed ?

 

Lastly my laptop (7 Years old) seems to be attached to the 5GHZ Wireless channel - is that alright ? The other more recent devices are on the 2.4ghz channel (except the ipod touch which isn't on any !!)

 

Is it alright to turn the hub on / off ? -I am resisting that because I don't want to make the situation worse. 

 

Sorry but what does client disassociated mean and all the BLOCKS - do they relate to firewall ?

 

Please can you review the event log and my questions ?

 

Many thanks

angie 2601 

 

The time frame is 3.55am 8/8/2013 - 7.16 am 8/8/2013

(Latest (7.16am) at the top

 

Message

07:16:39, 08AUG

(1224785.050000) Admin login successful by 192.168.1.64 on HTTP (1224766.610000) Admin login FAILED by 192.168.1.64 on HTTP (1224648.050000) New GUIsession  from IP 192.168.1.64

(1224466.770000) Device disconnected: Hostname: Unknown-d8:dl:cb:ec:a6:fe

IP: 192.168.1.65 MAC: d8:d1:cb:ec:a6:fe

wlan1: STA d8:d1:cb:ec:a6:fe IEEE 802.11: Client  disassociated

(1224362.750000) lease for IP 192.168.1.65 renewed by host Unknown­ d8:d1:cb:ec:a6:fe (MAC d8:d1:cb:ec:a6:fe).lease duration:1440 min (1224362.750000) Device connected: Hostname:Unknown-d8:d1:cb:ec:a6:feiP:

192.168.1.65 MAC:d8:dl:cb:ec:a6:fe lease time: 1440 min. link rate:90.0 Mbps

(1224362.690000) Lease requested

 

wlan1: STA d8:d1:cb:ec:a6:fe IEEE 802.11:Client associated

(1224241.150000) lease for IP 192.168.1.64 renewed by host FAMILY (MAC

00:13:02:de:6d:e6). Lease duration:1440 min

(1224241.150000) Device connected: Hostname: FAMii.Y IP:192.168.1.64 MAC:

00:13:02:de:6d:e6 Lease time: 1440 min. link rate: 54.0 Mbps

(1224241.090Cl00) Lease requested

 

wlan1:STA  00:13:02:de:6d:e6 IEEE 802.11:Client associated

OUT: BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:34905->31.13.72.38:443 on ppp1)

(1223644.770000) Device disconnected: Hostname: Unknown-d8:dl:cb:ec:a6:fe

IP: 192.168.1.65 MAC: d8:d1:cb:ec:a6:fe

wlanl: STA d8:d1:cb:ec:a6:-fe IEEE 802.11:CHent diSassociated

(1223489.390000) Lease for IP 192.168.1.65 renewed by host Unknown­ d8:d1:cb:ec:a6:fe (MAC d8:d1:cb:ec:a6:fe).lease duration:1440 min (1223489.380000) Device connected:Hostname:Unknown-d8:dl:cb:ec:a6:fe IP:

192.168.1.65 MAC: d kd1:cb ec:-a6-:fe Lease time: 1440 min. Link  rare: 90.0 Mbps

(1223489.330000) Lease requested

wlan1: STA d8:d1:cb:ec:a6:fe IEEE 802.11: Client  associated wlan1:STA d8:d1:cb:ec:a6:fe IEEE 802.11: Client disasSociated

.                                          '

wlan1:STA d8:d1:cb:ec:a6:fe IEEE 802.11:Client associated

OUT;BLOCK [9] Packet i valid in connection (TCP

192.168.1.66:34375->31.13.72.38:443 on pppl)

l'N':BLOCK [16-} Remote administration {ICMP type 8 code 0

117.1.42.94->86.182.228.205 on ppp1)

IN: BLOCK [9] Packet invalid in connection (TCP

31.13.72.33:443->86.182.228.205:44156 on ppp1) IN: BLOCK [9] Packet invalid in connection (TCP

31.13.72.33:443->86.182.228.205:36615 on ppp1)

OUT: BLOCK [9] Packet invalid  in connection (TCP

192.1-68.1.68:49476->173.252.103.16:443 OR ppp1)

BLOCKED 5 more  packets (because of Packet invalid in connection) OUT: BLOCK [9] Packet invalid  in connection (TCP

192.168.1.68:49443->95.100.195.205:443 on ppp1)

OUT:BLOCK {9] PaCket invalid in connection (TCP

192.168.1.68:49438->95.100.194.217:443 on ppp1)

IN:BLOCK [9] Packet invalid in connection (TCP

95.100.194.217:443->86.182.228.205:49444 on ppp1)

(1222111.810000) Lease for IP 192.168.1.68 renewed by host Unknown-

70:56:81:46:bf:d9 (MAC 70:56:81:46:bf:d9).Lease duration:1440 min

(1222111.810000) Device connected:Hostname:Unknown-70:56:81:46:bf:d9 IP:,

192.168.1.68 MAC:70:56:8:t:46:bf:d9lease time:1440 min. Link rate:52.0 Mbps

(1222111.750000) Lease requested  .-

wlanO: STA 70:56:81:46:bf:d9 IEEE 802.11: Client  associated • (1222093.690000) Device dlsconn: Hostname:Unknown-

00:25:00:b7:35:f6-2 IP: 192.168. MAC: 00:25:00:b7:35:f6 wlano:STA  00:25:00:b7:35:f6 IEEE 802.11:Client disassociated

OUT:BLOCK [9] Packet invalid in connection (TCP

192.168.1.66-:43272->31.13.72.33:443 on ppp1)


 

221969.130000) lease for IP 192.168.1.67 renewed  by host Unknown-

00:25:00:b7:35:f6-2 (MAC 00:25:00:b7:35:f6). lease duration:1440 min

(1221969.130000} Devicconnected: Hostname·:Unknowwoo·:25:00:b7 35:f6-2

IP: 192.168.1.67 MAC: 00:25:00:b7:35:f6 Lease time: 1440 min. Unk  rate: 54.0

Mbps

(1221969.070000) Lease requested

 

wlanO: STA 00:25:00:b7:35:f6 IEEE 802.11:Client associated

(1220365.290000) Device disconnected: Hostname:Unknown-

00:25:00:b7:35:f6-2 IP: 192.168.1.67 MAC: 00:25:00:b7:35:f6 wlanO:STA 00:25:00:b7:35:f6 IEEE 802.11:Client disassociated

(1220348.230000) Lease for IP 192.168.1.67 renewed by host Unlmown-

00:25:00:b7:35:f6-2 (MAC 00:25:00:b7:35:f6).lease duration: 1440 min

(1220348.230000) Device connected: Hostname:Unknown-00:25:00:b7:35:f6-2

IP: 192.168.1.67 MAC: 00:25:00:b7:35:f6 Lease time: 1440 min. Unk rate: 54.0

Mbps

(1220348.170000) lease requested

 

wlanO:STA 00:25:00:b7:35:f6 IEEE 802.11:Client associated

IN: BLOCK f16] Remote administration (TCP

123.151.42.61:12233->86.182.228.205:8080 on ppp1) OUT: BLOCK [9] Packet invalid  in connection (TCP

:t92.Hi8.1.66:53813->31.13.72.33:443 on ppp1)

OUT:BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:43989->31.13.72.33:443 on ppp1)

IN: BLOCK [16] Remote administration (ICMP type 8 rode 0

2.7.251.109.227->86.182.228.205 on pppl)

(1216770.650000) Device disconnected:Hostname:Unknown-

00:25:00:b7:35:f6-2 IP: 192.168.1.67 MAC: 00:25:00:b7:35:f6

OUT:BLOCK [9j Packet invalid in connection (TCF

192.168.1.67:49180->74.125.136.109:993 on ppp1)

wlanO:STA 00:25:00:b7:35:f6 IEEE 802.11:Client disassociated

(1216753.280000) Lease for IP 192.168.1.67 renewed  by host Unknown-

00:25:00:b7:35:f6-2 (MAC 00:25:00:b7:35:f6). lease duration:1440 min

(1216753.270000) Device connected: Hostname: Unknown-00:25:00:b7:35:f6-2

IP: 192.168.1.67 MAC: 00:25.:00-:.b7.:35:f6 Lease time: 1440 min. Unk  rate: 54.0

Mbps

(1216753.220000) lease requested

 

wlanO: STA 00:25:00:b7:35:f6 IEEE 802.11:Client assodat

OUT: BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:55944->23.21.78.229:443 on ppp1)

OUT: BLOCK [9J  Packet invafid in connection (TCP

192.168.1.66:34794->31.13.72.33:443 on ppp1)

OUT:BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:41441->31.13.72.33:443 on ppp1)

{1213176.020000) Device disconnected:.Hostname:Unknown-

00:25:00:b7:35:f6-2 IP: 192.168.1.67 MAC:00:25:00:b7:35:f6 wlanO: STA 00:25:00:b7:35:f6 IEEE 802.11: Client disassociated

(1213158.410000) Lease for IP 192.168.1.67 renewed  by host Unknown-

00:25:00:b7:35:f6-2 (MAC 00:25:00:b7:35:f6). lease duration:1440 min                           _./:\ (1213158.400000) Device connected:Hostname:Unknown-00:25:00:b7:35:ftt.Y IP: 192.168.1.67 MAC: 00:25:00:b7:35:f6 Lease time: 1440 min.Unk rate: 54.0

Mbps

(1213158.340000) Lease requested

 

wlanO: STA 00:25:00:b7:35:f6 IEEE 802.11: Client associated

 

OUT:BLOCK (9] Packet invalid in connection (TCP

192.168.1.66:59767->176.34.180.243:443 on ppp1) OUT;BLOCK [9] P.acket invalid in connection {TCP

192.168.1.66:56075->31.13.72.33:443 on ppp1) OUT: BLOCK [9] Packet invalid  in connection (TCP

192.168.1.66 581:1:0->31.13.72.33:443 on ppp1)

BL.OCKED 2 more packets (because of Packet invalid in connection) OUT:BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:56251->31.13.72.33:443 on ppp1)

OUT:BLOCK [9] Packet invalid in connection (TCP

192.168.1.66:36959->31.13.72.33:443 on ppp1)

BlOCKED 1more packets (because of Packet invalid in connection)

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gg30340
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Distinguished Sage
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Message 2 of 5

Re: questions about BT Home Hub 4A event log - WIFI connection not available on ipod touch

It could be that the Ipod touch is having problems with both the 2.4GHz and 5GHz frequencies being named the same. If you give them separate SSids it may help. ie add a 5 to the 5GHz SSid.

 

If you do this you will need to re-connect all your devices that can see both frequencies to both SSids so that they will swap between the frequencies seamlessly when ever they need to

 

See link how to change SSid.

 

http://bt.custhelp.com/app/answers/detail/a_id/44504/related/1/session/L2F2LzEvdGltZS8xMzc1OTY2ODIxL...

 

Once you have changed the SSid I would delete the network connection on the Ipod touch and start again.

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angie2601
Aspiring Contributor
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Message 3 of 5

Re: questions about BT Home Hub 4A event log - WIFI connection not available on ipod touch

Hi Guru, thanks for the reply.
I will try that but have a question - why didn't the HH4 rename the SSID when the 5ghz channel was activated ?
Also my Amilo X1 1546 Laptop (7years old) has connected to the 5ghz channel when it has the following :
•Intel Core Duo T2400 (1.83GHz, 667MHz FSB
• Intel PRO/wireless 3945ABG
Surely that shouldn't happen ?? its too old.
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legitimise_sailing
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Message 4 of 5

Re: questions about BT Home Hub 4A event log - WIFI connection not available on ipod touch

Your Intel PRO/wireless 3945ABG supports 5Ghz - Wireless-A.
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gg30340
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Message 5 of 5

Re: questions about BT Home Hub 4A event log - WIFI connection not available on ipod touch

As well as what legitimate_sailing has said, the HH4 by default names the 2.4GHz and 5GHz with the same SSid and by default they are both switched on.