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OSAV
Aspiring Contributor

on ‎06-10-2019 20h01

723 Views
Message 1 of 8

"Broadband service stopped" without a specified reason

Hello, recently I ordered a BT smart hub,  which I have received and broadband service should have started the next day. When connected it kept flashing pink, even after 3 days connected. When I went to "My BT" to see what's going on with my package, and I see these messages:

 

May someone please tell me what this situation could be related to so I can solve it, thanks))

0 Ratings
7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎06-10-2019 20h17

716 Views
Message 2 of 8

Re: "Broadband service stopped" without a specified reason

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

JohnC2
Moderator
Moderator

on ‎07-10-2019 8h52

684 Views
Message 3 of 8

Re: "Broadband service stopped" without a specified reason

Hi @OSAV  sorry that your broadband service is not working. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you get this fixed. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

RobbieMac
Moderator
Moderator

on ‎12-10-2019 15h10

628 Views
Message 4 of 8

Re: "Broadband service stopped" without a specified reason

Hi @OSAV 

Thanks for taking the time to send us over your details.  I tried calling you this afternoon but wasn't able to reach you.

I'm sorry that your services have been disconnected.  I wanted to chat with you to go over what happened and explained what the next steps would be to get you back up and running.  Can you drop me a reply and let me know the best time for me to call?

Cheers,

Robbie

OSAV
Aspiring Contributor

on ‎12-10-2019 20h18

607 Views
Message 5 of 8

Re: "Broadband service stopped" without a specified reason

In this case I apologise for the inconvenience, I was most likely using my other phone during the day. Can you call the number I've given you again tomorrow at about 13:00 and I'll be there to pick it up, thanks)))

0 Ratings
OSAV
Aspiring Contributor

on ‎13-10-2019 17h00

577 Views
Message 6 of 8

Re: "Broadband service stopped" without a specified reason

Hello, sorry for not being able to pick up the phone yesterday, can you please try again? Do you still have the phone I have provided? Thanks)))

0 Ratings
ArnieL
Moderator-Retired

on ‎13-10-2019 17h41

567 Views
Message 7 of 8

Re: "Broadband service stopped" without a specified reason

Hi @OSAV,

Thank you for getting back to us. I will let Robbie know you have replied and he will get back to you again during the week. 

Regards

ArnieL

0 Ratings
RobbieMac
Moderator
Moderator

on ‎16-10-2019 13h14

522 Views
Message 8 of 8

Re: "Broadband service stopped" without a specified reason

Hi @OSAV 

I tried calling you back again today, sorry to have missed you.

Are you about at some stage this evening to chat with me?  Drop me a reply and let me know please.

Cheers,

Robbie

0 Ratings