"Moving House" with BT

[latamise]

Tried several times to submit an order via this facility, but process doesn't complete.

[PaddyB]

Hi @latamise,

I'm sorry you'r having problems with your Home Move order. If you try the Order Live Chat Team, they'll be able to help you with your order.

Thanks

PaddyB

[latamise]

Thank you.  Eventually, I reached someone who was able to take the order by phone.  I was allocated a disconnection/connection date which is nowhere near my proposed moving date, but was told that I could amend this.  Although the service is now showing as a trackable order, I am unable to make any changes!  Can you advise further please?