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greentrancer
Aspiring Contributor
1,438 Views
Message 1 of 3

"Smart" Hub Failing Again - Random Restarts & WiFi Down

Hello. I have noticed that since a few days / weeks the "Smart" Hub decides to restart (or whatever it is doing) whenever it wants... I ignored it pretty much, but now it just happened again. Then I have seeen that it has a new firmware - another good "inovation". Anyway, this is what I have in the Event Log of what happened just 10 minutes ago.

 

19:51:14, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:51:11, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set inactive

19:51:11, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set inactive

19:50:56, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set inactive

19:50:44, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:50:44, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set active

19:50:26, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::eab4:c8ff:fee7:82c7 is set inactive

19:50:10, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set active

19:50:01, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::eab4:c8ff:fee7:82c7 is set active

19:49:52, 13 Nov.

:HTTP UserAdmin login from 192.168.1.232 successfully

19:49:40, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set active

19:49:40, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:49:34, 13 Nov.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

19:49:04, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::eab4:c8ff:fee7:82c7 is set active

19:49:04, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set active

19:48:58, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set active

19:48:52, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:48:40, 13 Nov.

BR_LAN:The DHCP options that are offered by the device (id:14): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,57,60,12,55 | RequestOption55: 1,33,3,6,15,26,28,51,58,59 | HostName: android-fd6d84e53a8351ab | VendorId: dhcpcd-5.5.6

19:48:40, 13 Nov.

:DHCP Confirmation of Request

19:48:36, 13 Nov.

wl0:A WiFi device <E8:B4:C8:E7:82:C7> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

19:48:21, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set active

19:47:56, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set inactive

19:47:29, 13 Nov.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

19:47:23, 13 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

19:47:23, 13 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

19:47:23, 13 Nov.

InformResponse:TR69 receiving �(,"�N�Wgh�?w,�� message

19:47:23, 13 Nov.

ppp1:TR69 event found : 6 CONNECTION REQUEST

19:47:23, 13 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

19:47:22, 13 Nov.

ppp1:TR69 sending Inform message

19:47:21, 13 Nov.

ppp1:TR69 event found : 6 CONNECTION REQUEST

19:47:21, 13 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

19:47:20, 13 Nov.

ppp1:TR69 sending Inform message

19:47:20, 13 Nov.

ppp1:TR69 creating new session with ACS

19:47:18, 13 Nov.

ppp1:TR69 ConnectionRequest: processing request from ACS

19:47:18, 13 Nov.

ppp1:TR69 ConnectionRequest Failed

19:47:18, 13 Nov.

ppp1:TR69 ConnectionRequest: processing request from ACS

19:47:18, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set active

19:47:14, 13 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

19:47:13, 13 Nov.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

19:47:13, 13 Nov.

InformResponse:TR69 receiving ��+(Q��

19:47:13, 13 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

19:47:13, 13 Nov.

ppp1:TR69 event found : 1 BOOT

19:47:12, 13 Nov.

ppp1:TR69 sending Inform message

19:47:11, 13 Nov.

ppp1:TR69 event found : 4 VALUE CHANGE

19:47:11, 13 Nov.

ppp1:TR69 event found : 1 BOOT

19:47:11, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set inactive

19:47:10, 13 Nov.

ppp1:TR69 sending Inform message

19:47:10, 13 Nov.

ppp1:TR69 creating new session with ACS

19:47:04, 13 Nov.

:HTTP UserBasic login from 192.168.1.232 successfully

19:47:04, 13 Nov.

:HTTP UserBasic login from 192.168.1.232 successfully

19:47:04, 13 Nov.

:HTTP UserBasic login from 192.168.1.232 successfully

19:46:57, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set inactive

19:46:40, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set active

19:46:30, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:46:30, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is set active

19:45:56, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:d8:10cd:8d5:646a is set active

19:45:49, 13 Nov.

ppp1:DNS name resolution failure (tracker.publicbt.com)

19:45:49, 13 Nov.

ppp1:DNS name resolution failure (tracker.publicbt.com)

19:45:46, 13 Nov.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

19:45:46, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host 2a00:23c4:a003:ac00:2de2:470c:5e11:eb26 is added

19:45:45, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set active

19:45:42, 13 Nov.

BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1

19:45:42, 13 Nov.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

19:45:42, 13 Nov.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:45:42, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:42, 13 Nov.

BR_LAN: Allocated address = 2a00:23c4:a003:ac00:42c7:29ff:fe1c:a6b9 (valid time = 2026291200 / preferred time = 2026291200)

19:45:42, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:42, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:42, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac00::/56 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated address = 2a00:23c4:a003:ac01:42c7:29ff:fe1c:a6b7 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1:WAN DHCPv6 Mode : Statefull

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

BR_LAN: Allocated address = 2a00:23c4:a003:ac00:42c7:29ff:fe1c:a6b9 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac00::/56 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated address = 2a00:23c4:a003:ac01:42c7:29ff:fe1c:a6b7 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:45:41, 13 Nov.

BR_LAN: Revoked prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

BR_LAN: Allocated address = 2a00:23c4:a003:ac00:42c7:29ff:fe1c:a6b9 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

BR_LAN: Allocated prefix = 2a00:23c4:a003:ac00::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac00::/56 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated address = 2a00:23c4:a003:ac01:42c7:29ff:fe1c:a6b7 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac01::/64 (valid time = 2026291200 / preferred time = 2026291200)

19:45:41, 13 Nov.

ppp1:WAN DHCPv6 Mode : Statefull

19:45:40, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac00::/56 (valid time = 2026291200 / preferred time = 2026291200)

19:45:40, 13 Nov.

ppp1: Allocated prefix = 2a00:23c4:a003:ac00::/56 (valid time = 2026291200 / preferred time = 2026291200)

19:45:40, 13 Nov.

BR_LAN:LAN Neighbor Discovery : Host fe80::5c68:cf67:9c83:f77f is set inactive

19:45:37, 13 Nov.

ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36

00:02:18, 01 Jan.

BR_LAN:LAN Neighbor Discovery : Host fe80::3275:12ff:fe7e:d0e4 is set inactive

00:02:18, 01 Jan.

wl0:IGMP join received for group 239.192.152.143 on interface wl0

00:02:07, 01 Jan.

ppp1:WAN DHCPv6 Mode : Statefull

00:02:07, 01 Jan.

ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0

 

Does anyone have any idea? Is anything that I can do, to stop it restarting? Thank you.

 

 

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2 REPLIES 2
greentrancer
Aspiring Contributor
1,328 Views
Message 2 of 3

Re: "Smart" Hub Failing Again - Random Restarts & WiFi Down

So much help. Thanks a lot BT!

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,324 Views
Message 3 of 3

Re: "Smart" Hub Failing Again - Random Restarts & WiFi Down

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

 

 

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