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Thumbz1974
Beginner
1,152 Views
Message 1 of 9

"Unlimited" Infinity - 80 meg to the house, but can't stream video????

I have had Infinity (Allegedly unlimited) for a number of years without problems.  Recently all of my devices have had speed issues when loading pages, downloading files / content and (most often) streaming video.  All devices have the latest software upgrades and are set as correctly as I can. I have had the BT hub replaced, but still no improvement.  I tried using BT powerline adaptors, also without improvement, just lightening my wallet to the tune of £99!  I have tried selecting different channels, but keep coming to the conclusion BT have "optimised" my service to suit everyone else but me... BT engineer tested the line and I got almost 80meg to the house and nearly 47meg to the computer wirelessly... I'm at my wits end!  HELP......

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8 REPLIES 8
ray_dorset
Distinguished Guru
1,150 Views
Message 2 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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If not, I'll try again 🙂
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Thumbz1974
Beginner
1,145 Views
Message 3 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

1. Product name:

BT Home Hub

 

2. Serial number:

+076272+NQ41947166

 

3. Firmware version:

Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown

 

4. Board version:

BT Hub 5A

 

5. VDSL uptime:

0 days, 06:59:08

 

6. Data rate:

19999 / 77462

 

7. Maximum data rate:

27082 / 77607

 

8. Noise margin:

15.2 / 6.5

 

9. Line attenuation:

0.0 / 8.3

 

10. Signal attenuation:

0.0 / 8.4

 

11. Data sent/received:

37.7 MB / 198.3 MB

 

12. Broadband username:

 

 

13. BT Wi-fi:

Yes

 

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imjolly
Distinguished Sage
Distinguished Sage
1,138 Views
Message 4 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

run btspeedtester and when first test completes then run diagnostic test 

 

btspeedtester



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Thumbz1974
Beginner
1,137 Views
Message 5 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Won't let me run the speed tester... says I don't have flash installed... I have installed this THREE times...

 

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imjolly
Distinguished Sage
Distinguished Sage
1,133 Views
Message 6 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

have you tried a different browser?



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Thumbz1974
Beginner
1,132 Views
Message 7 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Tried another speed tester as BT reckon I dont have software installed that my computer says I do... 68+ d/l and 16+ u/l

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chris6273
Recognised Expert
1,054 Views
Message 8 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Try running it in Google Chrome which has Flash natively installed in it :).

___________________________________

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dfenceman
Expert
1,003 Views
Message 9 of 9

Re: "Unlimited" Infinity - 80 meg to the house, but can't stream video????

Hi Thumbz1974,

 

Try this, it should take you straight to the Further Diagnostics :-

http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do

 

Best regards,
dfenceman
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