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Nondumvetus
Beginner
1,064 Views
Message 1 of 12

"Upgraded" to Infinity and its slower

I have been on Infinity FTTC broaband for about 2 weeks. During the early morining I  can get ~40mbps down and ~10mbps Up, but in the daytime and evening it gets steadily worse until by the time I need to use it about 7-10pm its ~3mbps down and ~8mbps up. So the night time Infinity speed is slower than my previous package (Copper ADSL) of ~5Mbps!

 

I've tried to log a fault but the online process either times out or directs me to some banal pages on WiFi. The Nosie margin seems very high, but it is consistantly high regardless of the line speed.  If its slower than the previous package, then what am I paying for?

 

Obviously if a person is paying for a broadband service, then they are in employment and look to use their purchased product when they get home from work.  To sell a service honestly, that service should be sized to deliver its best service at that time!

 

Any help gratefully accepted

 

 

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11 REPLIES 11
john46
Distinguished Sage
1,054 Views
Message 2 of 12

Re: "Upgraded" to Infinity and its slower

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com

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Nondumvetus
Beginner
1,045 Views
Message 3 of 12

Re: "Upgraded" to Infinity and its slower

Many thanks for the speedy response. I'll post that when I get in from work (~17:30)
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hsxd
Beginner
1,010 Views
Message 4 of 12

Re: "Upgraded" to Infinity and its slower

I'm experiencing the exact same issue as you..

 

I recently moved from Coventry where I had Infinity 2 that ran at lightning speed 24/7, down to London where I have Infinity 1 which between 6pm and Midnight every weekday (and almost the entirety of the weekend) the downstream speed drops to 3mbps making it extremely difficult to do almost anything!

 

I'll be following your thread to see what happens, and raise my issue alongside it.

 

 

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Nondumvetus
Beginner
1,009 Views
Message 5 of 12

Re: "Upgraded" to Infinity and its slower

Hi it's not solved, I must have clicked the wrong button, it's so jerky

 

Screenshot_20160921-172018.pngScreenshot_20160921-172018.png

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Nondumvetus
Beginner
1,006 Views
Message 6 of 12

Re: "Upgraded" to Infinity and its slower

Next bit...

 

 Screenshot_20160921-173758.png

 

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Nondumvetus
Beginner
999 Views
Message 7 of 12

Re: "Upgraded" to Infinity and its slower

Here is the last one

 

Test Results.JPG

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m1ssed
Aspiring Contributor
977 Views
Message 8 of 12

Re: "Upgraded" to Infinity and its slower

We're all in the same boat mate - poor peak time speeds, poor service in general. BT are denying their is a capacity problem at certain telephone exchanges and its getting beyond a joke now having had this proble for 5 weeks
0 Ratings
Nondumvetus
Beginner
969 Views
Message 9 of 12

Re: "Upgraded" to Infinity and its slower

Surely people power must count for something, or do people have to go to the ombudsman?
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steve1k
Contributor
967 Views
Message 10 of 12

Re: "Upgraded" to Infinity and its slower

all need to complain to watch dog next time its on.

 

something might get done.

 

Even if they give the MD a pasting 

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