I have been on Infinity FTTC broaband for about 2 weeks. During the early morining I can get ~40mbps down and ~10mbps Up, but in the daytime and evening it gets steadily worse until by the time I need to use it about 7-10pm its ~3mbps down and ~8mbps up. So the night time Infinity speed is slower than my previous package (Copper ADSL) of ~5Mbps!
I've tried to log a fault but the online process either times out or directs me to some banal pages on WiFi. The Nosie margin seems very high, but it is consistantly high regardless of the line speed. If its slower than the previous package, then what am I paying for?
Obviously if a person is paying for a broadband service, then they are in employment and look to use their purchased product when they get home from work. To sell a service honestly, that service should be sized to deliver its best service at that time!
Any help gratefully accepted
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
I'm experiencing the exact same issue as you..
I recently moved from Coventry where I had Infinity 2 that ran at lightning speed 24/7, down to London where I have Infinity 1 which between 6pm and Midnight every weekday (and almost the entirety of the weekend) the downstream speed drops to 3mbps making it extremely difficult to do almost anything!
I'll be following your thread to see what happens, and raise my issue alongside it.
all need to complain to watch dog next time its on.
something might get done.
Even if they give the MD a pasting