"it doesnt look like you are eligible for BT Cloud on this BT ID" UN2

[AR_Help · Accepted solution]

Many thanks to everyone who responded and to PaddyB - back up and running now whatever glitch it was appears to have been sorted. Great Forum - made me realise I was not the only one having problems.

[PaddyB]

Hi, @AR_Help,

Thank you for posting back, I'm happy to hear your BT Cloud is back working as it should.

I've had confirmation from our tech team that the issue has been fixed. 

Thanks

PaddyB

[bdgyda]

Hello I am experiencing this problem now, do you know how I can fix it ? thanks

[leonadams]

I don't think there is anything you can do about it. I have never been able to do anything about it. You just have to ride it out until it starts working again. As far as I know, no BT customer has been told what causes it. The only advice I can give is, if you have any data that you can't be without for any length of time, keep backups somewhere else. OneDrive, Dropbox, Google Drive, the free versions don't come with the capacity you get free with BT, but you don't get the error message either.

[bdgyda]

Thank you for the response .  After it started working again and you could reconnect were all your files still there? Also roughly how long did it take to start working again ?

[leonadams]

Oh yeah. It comes back like nothing was wrong. Everything is still there. The length of time varies. It has been out for a day or just ten minutes. I'm not sure if BT has to do something or it just corrects itself, but it's a good idea to let them know you are another person experiencing the issue. It can only help them to create a fix for it.

[MBsomerset]

I've had this error and without cloud for 3 months, and 2 months since formal reporting the fault, so clearly BT or offsite supplier has no idea how to resolve quickly.

DONT RELY ON BTCLOUD FOR ANYTHING YOU MAY NEED TO ACCESS, DEFEATS OBJECT REALLLY!

[Matt-S]

Hi @MBsomerset and @bdgyda

Thanks for taking the time to post, sorry to hear that you are both experiencing issues with BT Cloud.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can look into this issue for you.

Thanks

Matt