Please can a moderator help me before I go nuts
Phoning BT is of no help for this problem, they don’t understand it.
I have Fibre to cabinet and have done for some months, for the last two months my sync speed has dropped from 8Mbps to 4 Mbps. I used to get a steady 8Mbps download and now I get 4, unwaveringly 4 never any higher.
I suspect the noise margin has gone adrift and all that is required is a reset of it, can I get anyone to do that for me? I’ve tried, really tried.
I have had this done at another property by an engineer who came to do something else and it took the sync speed from 2Mbps to 7Mbps (another fibre to cabinet set up, but with Sky) all it took was a phone call from him to Openreach, 30 seconds of someone’s time
Who do I have to bob for diamonds with to get this done?
Let me know and I’ll send you the phone number in question by PM
The IP profile is 3.41 down from 7.something. reboots give a consitent IP profile of 3.41
It can be done remotley because that's what the engineer does when they come round, just call Openreach and reset it remotley!
It's crackers that this requires an engineer visit!
thanks Mr Bullitt. I'm not sure what that means for me in real terms? That it can be reset remotely after 17th June?
Thanks webby. It's absolute madness. Surely someone from BT can do it without an engineer visit.
I was supposed to have an engineer visit this morning, he came, didn't even knock on the door and went away again (I found out when I called to see where he was) Apparently he decided that he couldn't fix the problem so he just buggered off.
It's just a license for Openreach to print money as they can cross charge other BT departments and other ISP operators. I should start a campaign of some sort. If only I wasn't so lazy.