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Aspiring Contributor
445 Views
Message 1 of 18

re set of noise margin

Please can a moderator help me before I go nuts

Phoning BT is of no help for this problem, they don’t understand it.

 

I have Fibre to cabinet and have done for some months, for the last two months my sync speed has dropped from 8Mbps to 4 Mbps. I used to get a steady 8Mbps download and now I get 4, unwaveringly 4 never any higher.

 

I suspect the noise margin has gone adrift and all that is required is a reset of it, can I get anyone to do that for me? I’ve tried, really tried.

I have had this done at another property by an engineer who came to do something else and it took the sync speed from 2Mbps to 7Mbps (another fibre to cabinet set up, but with Sky) all it took was a phone call from him to Openreach, 30 seconds of someone’s time

 

Who do I have to bob for diamonds with to get this done?

 

Let me know and I’ll send you the phone number in question by PM

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Distinguished Sage
432 Views
Message 2 of 18

Re: re set of noise margin

What's the IP profile?

The only way to have it done is by having an engineer come to your home and request it over the phone. It can't be done remotely.
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Distinguished Expert
430 Views
Message 3 of 18

Re: re set of noise margin

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Highlighted
Aspiring Contributor
429 Views
Message 4 of 18

Re: re set of noise margin

The IP profile is 3.41 down from 7.something. reboots give a consitent IP profile of 3.41

 

It can be done remotley because that's what the engineer does when they come round, just call Openreach and reset it remotley!

It's crackers that this requires an engineer visit!

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Distinguished Sage
426 Views
Message 5 of 18

Re: re set of noise margin

Yes only the engineer can request it. When I said remotely I meant it can't be done by someone that you call up.
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Aspiring Contributor
426 Views
Message 6 of 18

Re: re set of noise margin

thanks Mr Bullitt. I'm not sure what that means for me in real terms? That it can be reset remotely after 17th June?

By me?

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Highlighted
Aspiring Contributor
424 Views
Message 7 of 18

Re: re set of noise margin

Thanks webby. It's absolute madness. Surely someone from BT can do it without an engineer visit.

 

I was supposed to have an engineer visit this morning, he came, didn't even knock on the door and went away again (I found out when I called to see where he was) Apparently he decided that he couldn't fix the problem so he just buggered off.

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Distinguished Sage
419 Views
Message 8 of 18

Re: re set of noise margin

It is madness but that's how it is. Openreach won't give ISP's access too it like Wholesale did for ADSL circuits.
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Aspiring Contributor
418 Views
Message 9 of 18

Re: re set of noise margin

Thanks

It's just a license for Openreach to print money as they can cross charge other BT departments and other ISP operators. I should start a campaign of some sort. If only I wasn't so lazy.

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Expert
402 Views
Message 10 of 18

Re: re set of noise margin

The problem is being looked into as far as I'm aware...
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