I referred a friend and haven't received the gift voucher but my friend has . Can someone help please
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Hi @bifolloyd and welcome to the community.
I'm sorry you haven't received your voucher yet. Have you checked your spam folder etc? Let me know if you need further help.
I have checked the folder and there's no email there with the voucher
Thanks for checking that @bifolloyd .
I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch.
Ok that would be great
Hi David . Any news on this problem sent all my details with no response
Sorry for the delay @bifolloyd
We'll get your case picked up as soon as we possibly can.
Would you mind me asking what the process was for this initially?
I sent my refer a friend link out to a cousin, who subsequently used it to sign up for BT a week and a half ago. Their order is confirmed and with a go-live date next week. Yet, I've received no kind of communication of confirmation from BT acknowledging that someone has used my refer a friend link and placed an order via it.
Did you get any communications during the process?
Thanks in advance.