referred a friend and still waiting for voucher

[bifolloyd]

hi , 

I referred a friend and haven't received the gift voucher but my friend has . Can someone help please

[DavidM]

Hi @bifolloyd and welcome to the community.

I'm sorry you haven't received your voucher yet. Have you checked your spam folder etc? Let me know if you need further help.

Cheers

David

[bifolloyd]

Hello David

I have checked the folder and there's no email there with the voucher 

[DavidM · Accepted solution]

Thanks for checking that @bifolloyd .

I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch.

Cheers

David

[bifolloyd]

Ok that would be great

[bifolloyd]

Hi David  . Any news on this problem sent all my details with no response

[RobbieMac]

Sorry for the delay @bifolloyd 

We'll get your case picked up as soon as we possibly can.

Cheers,

Robbie

[bifolloyd]

Thank you 

[Will168]

@bifolloyd 

Would you mind me asking what the process was for this initially?

I sent my refer a friend link out to a cousin, who subsequently used it to sign up for BT a week and a half ago. Their order is confirmed and with a go-live date next week. Yet, I've received no kind of communication of confirmation from BT acknowledging that someone has used my refer a friend link and placed an order via it.

Did you get any communications during the process?

Thanks in advance.