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abigailsylja
Beginner

on ‎28-05-2017 22h16

271 Views
Message 1 of 3

refund of charges on my a/c

I spoke to BT end of April 2017, & was informed a refund of £65 has been processed, and I will be received in my bank a/c within 10 days.
It's now 28th May. No refund to my bank to date.
I have telephoned and emailed BT on email address and telephone number I was given, several times. No joy.
Can u help with this, please
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2 REPLIES 2
pottyperson
Distinguished Guru
Distinguished Guru

on ‎29-05-2017 6h26

257 Views
Message 2 of 3

Re: refund of charges on my a/c

Welcome to the forum. I'm asking the moderators (BT staff) if they can help you with this, and they will post contact info here later this morning.

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You can click the thumbs up icon below this message if you think it was helpful.
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DanielS
Moderator
Moderator

on ‎29-05-2017 9h08

246 Views
Message 3 of 3

Re: refund of charges on my a/c

Hi @abigailsylja,

 

I'm sorry that you haven't received it yet. I'd like to get a look at your account to find out where the credit has gone to as it may be a case that it's on your BT account but hasn't been sent back to your bank account.

 

To reach us, click on my user name and then on contact the mods. That will let you raise a trouble ticket to us. Make sure you are viewing the site in Full view rather than Mobile view or you won't see the contact option.

 

Thanks

 

DanielS

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