hi i had an email from bt to remind me that my tv contract is ending soon . i have max hd at the moment . unfortunately max is no longer available ,we like the uktv and eurosport channels and would like to keep them .so we can either have the classic pack or move to a now tv pack loose them . my query is in the email it says
Renew or upgrade with us
RENEW YOUR CURRENT CONTRACT now to me this means i can keep max hd because i had it before the new offerings came out or am i living in hope
I got an email regarding the end of my contract for this package (16 December) with similar wording, saying new price would be £25 (all discount removed) from end of current contract.
'Renewal section' of the email did not have an online option [button] (unlike the other 'marketed' NOW TV options.
So I was forced to phone up (very unhelpful at this time of busy call centres - an own goal?) and eventually got through and explained no online renewal option. No discount would be entertained.
I was told no action was necessary and my susbscription could/would roll over at the enhanced rate of £25 per month (no, no discount available). There would be no 'period contract' as the package was no longer available to new customers. I said I thought the email was not very helpful to customers who liked the package and wanted to retain it. I was told this would be fed back to the powers that be.
I should add that I refused the offer to renew 'positively' at the time of the call because I had been stung before by renewing before the expiry of a contract and being immediately charged at the enhanced rate - losing the remainder of the existing lower-priced contract.
I suggest other subscribers contact BT to confirm that roll over (at the now take it or leave it price of £25) will happen automatically by default
that confirms what i suspected , i think i will not contact them as my bb is out the same time and the email says the price will be the same after that . but i will phone them if my add ons change i.e. kids and extra box
@welshgit so are you saying your package remains the same just an increase in price (still includes BT sport channels and kids channels - this last I don't need) . I don't want the Now TV entertainment pack as already have a reduced rate monthly pass which I don't use as most of it is rubbish in my opinion. My Max 4k contact ends on 29 January 2021, so will wait further information.
yes the way i read this email ,my package will stay the same just a price hike .there is no mention of loosing sport but if it does go it will be no hardship i only watch motogp and European cup rugby when a pro14 team is playing . i have very little interest in english rugby or football . if i loose it or not i will post it here
update. my hd max, fibre and phone contract ended on the 16/12/20 i renewed my fibre+phone online (got it £10 cheaper ) about 3 weeks ago , i left the tv as it was and today all is the same so far all bt sport , uktv and tcm are working so ,i dont mind not having the £6.50 discount as the saving on my fibre covers it
I have the same, was told that MaxHD can continue but at the £25 no-discounted price.
I did however have to renew my BB at the time so I persuaded them to give me a discount on that so we ended up at the same price overall, bar a couple of quid.
This route has the advantage that if MaxHD does I can cancel it (30 days notice) but the discount is on my BB!
And all I really want is bloody eurosport!