download speed really low for your 20mb connection speed but still within the acceptable limits. was test done wired?
new router has not solved the problem and if test done wired then I would contact mods and see if they can help
nothing shown as a problem for your exchange http://usertools.plus.net/exchanges/mso.php
can take up to 3 working days for mods to contact you
i still at times get error and that i have to reset default gateway several times yesterday and once today so far!
but this has come up and no error has come up in corner for this!!
my tests are always set in wired connection, as far as i can see in all links you given me with exchanges - i cant find anything about my local area.
i think i will ask again for mods help 🙂
you have tried eveything within your scope including a new router and still download speed very low for your conenction speed
just copied part of my message from mod so you can understand whats going on :-
The tests I have ran on your line do show that when your SNR is at 3DB there does seem to be an increase in errors on the line. So what I have done today is I have set your line to 6DB to see if this reduces the number of error. The change to the SNR should take affect in the next 24 hours, please keep an eye on your connection over the next few days and let me know if you see an improvement.
at the minute the internet have been kinda laggy and slow on loading pages and when i doing updates on itunes (which failed 3 times!) and facebook i have had to reset default gateway 3 times already since i been on pc at 6.30pm. i will wait until tomorrow afternoon to see if there is any improvement with this, then will leave it until friday to see how it goes before contacting mods again.
the higher noise margin which was the standard not long ago of 6db will hopefully help your throughput. just need to wait as mod said but please post stats after change to 6db
ok its been just over 24 hours and i had to reset default gateway twice since i been on computer just before 6pm.
you need to go back to the mods as the reset to 6db does not seem to have worked