return equipment

[rich501]

hi.

i have a bt router and ancillary equipment .

please would someone be kind enough to post the appropriate bag/packaging to me 

[Keith_Beddoe]

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@rich501 wrote:

hi.

i have a bt router and ancillary equipment .

please would someone be kind enough to post the appropriate bag/packaging to me 

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Is this BT Residential or BT Business equipment?

[rich501]

Hi

its residential

[Keith_Beddoe]

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@rich501 wrote:

Hi

its residential

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Was the equipment supplied to you before 13th December 2019?

See https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

[rich501]

Just trying to do the responsible thing ,

The guy who had the contract with BT has gone abroad

tried customer services ( 30 mins ) and gave up 

if you can help - great!

[Keith_Beddoe]

This is just a customer to customer help forum. Visit the link I posted.

[rich501]

yes, and yes, I know i don't incur a penalty - just trying to avoid it ending up in landfill

[rich501]

i have

[rich501]

yes, i appreciate that.

glad im not a BT customer! 

[Keith_Beddoe]

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@rich501 wrote:

yes, and yes, I know i don't incur a penalty - just trying to avoid it ending up in landfill

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Your local council  recycling centre will not send it to landfill, they use a specialist recovery company, as there are valuable metals like gold to recover.