ridiculous speed and service

[hande]

i  am no expert but it seems like i am still getting a lot of errors especially fec errors. i noticed i have been changed to interleaved but from these errors it looks like it is working overtime and cannot cope with the errors on the line but like i said i am no expert. beta speedtest below. also my latency used to be around 21 - 27 and now it is 103 which is also unacceptable

[imjolly]

at the moment you just need to wait on the mods contacting following your email.  fec errors are high but that is interleaving doing it's job.  you still have a lot of crc/hec errors depite interleaving and this is not helping your download speed.  no point making anymore changes as mods should contact you shortly

[hande]

[imjolly]

much the same as before

[john46]

just leave every thing as it is until the mods contact you

[imjolly]

glad we agree - that's what I said

[hande]

Still waiting to hear from a mod really want this sorted now as it has been dragging on and my internet is so bad i have even started using my mobile's 3g connection as a modem. The only reason i chose BT was in hoping that the customer service would be better than the smaller companies which offer better priced services. Proves how wrong one can be.

Just in case a mod reads this here is my enquiry reference number: 120527-002703

[john46]

the mods will get your problem resolved it is just a matter of waiting while your email reaches the top of the pile they have at this time a slight backlog and it can take a little longer than normal to get a reply

[hande]

Well mod got in touch yesterday (a lot more helpful than the indian call centre) and said i need an engineer call and that he will put my noise margin up until the engineer comes, although been 24 hours now and still not been increased.

Now i just have to wait until the 7th of june to see the engineer so that will be 6 days with next to no internet so far and a further 7 days with reduced internet, if the noise margin gets increased like it is supposed to.

Does anyone know the compensation procedure for Bt for 2 points one being the lack of internet service well i have this fault and the other being how would i go about complaining and getting compensation for the shoddy behaviour i received from the indian call centre which included being kept on hold for 55 minutes and having the phone hung up on me.

[john46]

unfortunately you are unlikely to get any compensation as you still have a service they only pay out on a total loss of service and there is no guarantee of continuous service for broadband 
you can use the this link to make your complaint  https://bt.custhelp.com/app/contact