Hi all, I am new to the bt home hub, and I have discovered some very serious problems with it, and was wondering if people on the forum know who the best person to contact at bt is regarding them.
First, to give a little bit of background, I am completely blind, as a result in order to use a computer I have a program on it called a screen reader, basically the program is able to read me any text that is on the screen with artificial speech, with it I can read and write e mails, brows the internet and do I would say probably 90 percent of the things anyone who can see can do with there computer.
Now hear is why this is important, I recently got the new bt home hub, and was shocked to discover that it is impossible for anyone with no sight to interact with the hub settings,
I have tried 5 or 6 different screen readers, and none of them are able to interact with any of the hub settings they just don't pick up any of the controls such as check boxes or radio buttons.
it is extremely frustrating as it means whenever I want to change the slightest thing on the hub for example forwarding a new port or allowing a new application through the firewall every time I have to ask for help from a sighted person, this of course severely limits my independence, and is not an issue I have experienced with previous hubs from bt as I was able to use the web interface with them, and if I needed it I could also telnet into the hub.
So I was wondering does anyone know if bt monitors this forum, and if not who the best person would be to take this issue to at bt, as I just can't believe that this issue was over looked in testing of the hub.
Obviously there is no point in me just calling up there call centre, so I thought I would ask on this forum if anyone knows who I should take this matter up with at bt.
Over all I do like the hub, and wouldn't want to have to change it especially as I don't know if I will experience the same issues with other modern hubs.
I would be very happy to work with bt if they are interested in improving accessibility for screen reader users.
Thanks for your help.
Welcome to the BT help forum.
My name is Roger, and I post here regularly, in an effort to help people resolve their problems.
From your post I understand you are having problems accessing the hub settings, and find the hub difficult to use owing to your sight impairment.
I recommend you to contact a forum moderator, with your account details and they will call you to discuss the issues with you.
The email address is as follows: BT Forum Moderation Team <firstname.lastname@example.org>
They will contact one of the help teams to see if anything can be resolved for you.
I've also flagged this message for moderator assistance.
Good Luck Alex.
Hi again Alex
See what the next couple of days brings, sometimes it can take that long for contact to be made, especially if the moderators are busy. They are all BT employees and thus have access to most things, and it may be that they can get some scripting or a small programme written by the specialist teams to help you to resolve the issue, and as you rightly point out, an issue for people in circumstances as your own.
Clearly I can't say what will be done, however I am confident that someone will contact you about the point.
Again good luck.
Sorry you are having trouble with your screen reader.
I have emailed off to a few different departments trying to get this sorted out for you. I'll post up as soon as I hear something back.
Hope thats ok.
We have our tech guys working on this now and it would be great if I could chat to you to find out a bit more. I'll send a PM.
Drop me a reply when you get a chance.