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Aspiring Expert
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Message 1 of 8

sick of the no connection screen!

Capture 2.JPGCapture 3 btspeedtest.JPGCapture.JPGhi i complained a few weeks ago about my upload speeds so i got another new box(hub3) and it worked for a day, i have tried all the other things like settings ect, i got an email back saying the guy i was dealing with was on holiday and he would deal with my complaint! he more or less said stop moaning or i will send out an engineer and you will be billed! below are my speed tests i was getting 9+

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7 REPLIES 7
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Distinguished Sage
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Message 2 of 8

Re: sick of the no connection screen!

Hi was the speed test carried with a wired or wireless connection if wireless can you please retry it with a wired connection
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Aspiring Expert
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Message 3 of 8

Re: sick of the no connection screen!

hi wireless it is not possible with wired

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Contributor
401 Views
Message 4 of 8

Re: sick of the no connection screen!

You need to do yourself a favour and do a wired test to rule out wireless being the cause.

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Distinguished Sage
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Message 5 of 8

Re: sick of the no connection screen!

Wireless has to many variables to provide the most accurate speed test results
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Beginner
374 Views
Message 6 of 8

Re: sick of the no connection screen!

Please give dtails of wireless channel you are using.............

 

Scan area you live with http://www.metageek.net/products/inssider/

 

 

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Aspiring Expert
354 Views
Message 7 of 8

Re: sick of the no connection screen!

and how do you do that when the router is downstairs and the pc upstairs?

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Contributor
350 Views
Message 8 of 8

Re: sick of the no connection screen!

Move the PC to the router or buy a long enough ethernet cable.

 

A pain I know, I've done it a few times, but it's necessary to rule out the wireless, it's the first and most likely suspect and too inconsistent/unreliable to do any further connection troubleshooting with.

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