sipgate issues with BT Mobile

[walderston]

I seem to be having issues access the sipgate VOIP service while using mobile data. 

Running an iOS device, I can connect using the GS Wave app over WiFi however as soon as I disconnect from WiFi and move over to mobile data, I can no longer connect. 

I've tried on my work phone (Vodafone) and it connects without issue. 

Any ideas? 

[Carlusha]

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@walderstonwrote:

I seem to be having issues access the sipgate VOIP service while using mobile data. 

Running an iOS device, I can connect using the GS Wave app over WiFi however as soon as I disconnect from WiFi and move over to mobile data, I can no longer connect. 

Any ideas? 

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The obvious iOS check would be SETTINGS/MOBILE DATA and scroll down to see whether sipgate VOIP has mobile data turned on.

If already turned on, then a quick check of your MyBT to ensure you have sufficient data allowance remaining for the current month.

[walderston]

Yep to both. - Note it is not sipgate VOIP but GS Wave that needs the data access (which it has). 

[Carlusha]

Oooops!

How about this video (a little old now)

https://www.youtube.com/watch?v=2-69C5NsAiw 

[walderston]

I've already followed that guide along with the guide on sipgate's website - https://basichelp.sipgate.co.uk/hc/en-gb/articles/204236351-Grandstream-Wave-Android-Apple-iOS- (leaving everything default and then custom ports). 

When on WiFi, the app connects to sipgate however when on BT Mobile data, it fails - no error messages etc, just the device could not register.