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tuck
Beginner
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Message 1 of 12

slow bb speed

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If any one can help

history.... We lost are phone line in November for about 5 days, I think water got into the line Internet was slow,

lost phone and Internet in December for about 10 days, open reach were down the road working to fix it.

Got phone back about The and Internet was slow checked speed it was  .5  done all the checks on bt help,used master socket

 

Connection information
Line state:Connected
Connection time:0 day, 01:14:51
Downstream:448 Kbps
Upstream:

448 Kbps

 

 

 

 

 

 

 

VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.3 dB / 8.0 dB
Line attenuation (Down/Up):63.5 dB / 31.5 dB
Output power (Down/Up):14.3 dBm / 12.5 dBm
FEC Events (Down/Up):817 / 29
CRC Events (Down/Up):1 / 0

Loss of Framing (Local/Remote)

0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0

 

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11 REPLIES 11
Guru
Guru
443 Views
Message 2 of 12

Re: slow bb speed

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Hi tuck,

 

With a line attenution of 63.5dB your landline is approx 4.6km long from your property to your local exchange.

With a line attenuation of 63dB I would have estimated a speed between 1.4mb to 1.9mb for a good quality line.

 

Your current sync rate (the connection rate between your homehub and the exchange) is 448 Kbps. Your noise margin (snr) is good at a snr of 6.3dB.

 

Have you tried the Test Socket? If not then please see Testing through the TEST socket

 

"Testing through the Test Socket"

To Eliminate your internal wiring you will need to locate your TEST SOCKET, this is done as if an Openreach engineer is required and the fault is found within your internal wiring and/or equipment you are liable to pay a call out charge.

 

A) Step A - Your Test Socket is found behind your BTNTE5 Master socket / Openreach ADSL Filtered Master Socket.

These master sockets look like the ones below:

mastersockettypes3.png

 

Step B - Carefully Remove the removable faceplate of the BTNTE5/Openreach ADSL Filtered Master Socket to Reveal The TEST Socket.

You will then see a test socket (Circled in red in the picture below). Please connect a Different Microfilter (ie different to the one you were already using, Then connect your router to the microfilter and plug into the TEST Socket.

This will eliminate your internal wiring.

 

Step C) Once you have tried the Test socket, then please post your adsl line statistics with noise margin and line attenuation, connection speed

 

Hope that helps

 

Cheers

 


jac_95 | BT.com Help Site | BT Service Status
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tuck
Beginner
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Message 3 of 12

Re: slow bb speed

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Many thanks

Have a bt double socket with no test socket, which we put in a extension into the kitchen have taken out extension and just put in adsl filter and bt home hub 3 and still get same readings.

 

have a old box on the wall which a wire comes out into small box about the size of a adsl filter and the bt line comes in and into the bt double box with no test socket

 

thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: slow bb speed

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are you as jac_95 suggested by your attenuation about 4.5km from the exchange - normal conenction speed about 1 or 2mb?  just there could still be a problem with water where the engineers were working



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Guru
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Message 5 of 12

Re: slow bb speed

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thanks,

 

Sorry what do you mean by "bt double socket"? Is it like any of the Master phone sockets below:

mastersockettypes2.pngvdsl-faceplate.jpg

 

Do you mind posting a picture or a diagram?

 

Cheers

 


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Distinguished Sage
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Message 6 of 12

Re: slow bb speed

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deleted posted the wrong thingSmiley Sad



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tuck
Beginner
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Message 7 of 12

Re: slow bb speed

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this is it

 

 bt-.JPG

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Distinguished Sage
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Message 8 of 12

Re: slow bb speed

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sorry but is that the only phone socket?



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tuck
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Message 9 of 12

Re: slow bb speed

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yes

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Guru
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Message 10 of 12

Re: slow bb speed

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OK thanks,

 

Do you by any chance have 2 telephone lines entering the property (ie have 2 telephone numbers)

 

I think it's a LJU4 or LJU5 Telephone socket and I don't think these have Test socket.

Sorry I have never come across one before maybe another forum community member will have more information about it.

 

Does the other small box look a bit like this:

If so this is a Terminal block

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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