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Message 1 of 8

slow broadband after line fix



I had visit from an engineer who replaced a part of the line on Monday after a week of no working phone line.

Phone works perfectly now, thanks! But the BB is giving me around 0.2Mbps when I used to recieve around 4Mbps.


India said I need to wait 10 days and it should be ok well within that time frame. Somthing tells me that their going to be wrong.


Anything to help or give me hope would be appreciated!


Below are my speed test results



Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 191 Kbps
0 Kbps250 Kbps
Max Achievable Speed


 Download speedachieved during the test was - 191 Kbps
 For your connection, the acceptable range of speeds is 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 96 Kbps(UP-STREAM)
 IP Profile for your line is - 253 Kbps

2. Upstream Test: -provides background information.

 Upload Speed
 63 Kbps
0 Kbps96 Kbps
Max Achievable Speed


>Upload speed achieved during the test was - 63 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 96 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

0 Ratings
Distinguished Sage
Message 2 of 8

Re: slow broadband after line fix

Hi can you please post your hub stats as those willhelp us with your connection If you post the full stats from your router
For homehub – type into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
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Message 3 of 8

Re: slow broadband after line fix

Sure, I would have posted earlier however my homehub lost connection to BB for a few hours

ADSL line status Connection information

Line state Connected

Connection time 0 days, 1:04:57

Downstream 288 Kbps

Upstream 96 Kbps

ADSL settings

VPI/VCI 0/38

Type PPPoA

Modulation ITU-T G.992.1

Latency type Interleaved

Noise margin (Down/Up) 25.8 dB / 5.0 dB

Line attenuation (Down/Up) 27.0 dB / 14.5 dB

Output power (Down/Up) 15.8 dBm / 10.8 dBm

Loss of Framing (Local) 0

Loss of Signal (Local) 0

Loss of Power (Local) 0

FEC Errors (Down/Up) 0 / 0

CRC Errors (Down/Up) 0 / 2147480000

HEC Errors (Down/Up) nil / 0

Error Seconds (Local) 0
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Distinguished Sage
Distinguished Sage
Message 4 of 8

Re: slow broadband after line fix

are you connected to the test socket?  have you tried a new filter?

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Message 5 of 8

Re: slow broadband after line fix

Looks like you need an SNR + linecap reset, those CRC errors are a software bug.


Whenever you get a fault on the line the exchange tries to compensate, thus giving you the most stable service possible. The increase on your downstream SNR is to help stabilize your connection. That SNR needs to be lowered in order for you to recivce a higher snyc speed.

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Message 6 of 8

Re: slow broadband after line fix

Yes, it's the only socket in the house. And yea i've tried another new filter.

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Message 7 of 8

Re: slow broadband after line fix

How do I go about getting a SNR + linecap reset?
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Distinguished Sage
Message 8 of 8

Re: slow broadband after line fix


Welcome to the forums your connection time is very low at 1hour have you been restarting the hub to try and increase your speed if please stop as that can cause more problems than it is worth also if you have had a repair done to your line it could take time while the exchange equipment sees your line as stable you need to have a stable connection for 3/5 days

after that if your speed has not improved then you need to contact the forum mods and get your SNR reset you can contact the mods via this link

They will reply to you personally normally within 72 hours by email or phone and keep you informed of progress