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imjolly
Distinguished Sage
Distinguished Sage
223 Views
Message 21 of 28

Re: slow broadband, drop outs all the time - need help please

no don't switch off

 

if there has been no drops in connection then that is what you want and the last 2 lines of stats will be the same as previousely posted  that will show connection stable



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Robertgee
Aspiring Contributor
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Message 22 of 28

Re: slow broadband, drop outs all the time - need help please

Just had a look through my event log and line stats and it shows that the connection has been going for just shy of 4 days. I wasn't at my house over Xmas so it must have reset/switched off due to power cut or something. The line stats are identical so will repost the ones from before if that's ok.
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imjolly
Distinguished Sage
Distinguished Sage
219 Views
Message 23 of 28

Re: slow broadband, drop outs all the time - need help please

no please post the last set of 2 lines in the logs - the intention is to show when the last reset was and connection has been fine since



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Robertgee
Aspiring Contributor
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Message 24 of 28

Re: slow broadband, drop outs all the time - need help please

Cool. Will do that in a bit for you.
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Robertgee
Aspiring Contributor
208 Views
Message 25 of 28

Re: slow broadband, drop outs all the time - need help please

As required. This is the last point of cut off (not done by me) and the info to show stable connection for 3 days +

 

 

INTERNET1.jpg

 

 

INTERNET2.jpg

 

Thanks for helping. please elt me know what you can do.

 

Rob

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imjolly
Distinguished Sage
Distinguished Sage
204 Views
Message 26 of 28

Re: slow broadband, drop outs all the time - need help please

your noise margin is very high and as you now have the 3+ days connection time see if mods will reset back to 6db 


mods will post a contact us link

 


contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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PaddyB
Moderator
Moderator
201 Views
Message 27 of 28

Re: slow broadband, drop outs all the time - need help please

Hi Robertgee,

 

I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Robertgee
Aspiring Contributor
189 Views
Message 28 of 28

Re: slow broadband, drop outs all the time - need help please

PaddyB

Have done as requested. Thanks very much in anticipation of your help.

Rob
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