slow speeds on the 900mb package plz HELP

[andrewhaslett7]

hi just a bit of background i built a new gaming pc and i have a s20 ultra mobile i have ran speed tests on both wifi i get around 200 to 300 mb which dont get me wrong is good but when you are paying for 900 you would like close to that.

I have also tried the pc wired and still only get around 300. I tired ringing BT but after i pick the opitions i get put on to hold i think becasue there is no sound no music nothing i gave up after 10 mins of listening to nothing.

So i hope some one can help me out.

Thanks 

Andrew

[imjolly]

are you phoning the FTTP TEAM 08005874787

try   https://fast.com/

using ethernet connection

[NigelB72]

The connection speed is to the hub. The speed on connected devices will vary depending on their individual specifications. Even if a PC has a gigabit ethernet card, you probably won't get that at the device due to other bottle necks in the system such as hardrive speed, memory speed and capacity, CPU speed etc etc etc 

[andrewhaslett7]

i have tried ethernet still the same speeds

[andrewhaslett7]

its the same speed even if its wired or wifi 

[NigelB72]

Could be...  Run a speed test through the MyBT App and that should give you your line connection speed or look at your hub stats for the connection/sync speed