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Beginner
312 Views
Message 1 of 6

slow speeds

i recently selected the speed upgrade for up to 80 mb. Since then i have had nothing but problems.

 

First my line speed dropped to 1 mbps i called bt and they told me my line needed to have the  profile speed changed. Then then the speed was set to 45 mbps. Since then i cannot get a download speed over 3.5 mbps

 

Why has my speed dropped 10 mbps. I had 45 mbps for over a year!!!!

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5 REPLIES 5
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Distinguished Sage
310 Views
Message 2 of 6

Re: slow speeds

could you please post the results of the diagnostic part of the BT Speed test http://speedtest.btwholesale.com/ when we see the results we can help you further
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Beginner
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Message 3 of 6

Re: slow speeds

download speed: 30. 55 mbps

 

ip profile for the line is: 31.36 kbps

 

 

upload: 3.53 kbps

 

ip profile upload speed: 20 mbps

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Highlighted
Beginner
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Message 4 of 6

Re: slow speeds

apologies all kbps are supposed to be mbps
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Highlighted
Sage
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Message 5 of 6

Re: slow speeds

We need the results of the Further Diagnostics test, you run it immediately after .

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Highlighted
Beginner
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Message 6 of 6

Re: slow speeds

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