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Distinguished Sage
Distinguished Sage
335 Views
Message 21 of 34

Re: slow upload speed 0.004 mb/s

You should be getting an upload speed of about 0.3 Mbs, so maybe there is a fault on your port in the exchange?

 

It would be best if a moderator looked at it and perhaps arranged for the port to be reset.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

modpicture.jpg

 

 

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Aspiring Contributor
325 Views
Message 22 of 34

Re: slow upload speed 0.004 mb/s

down 6.01

up 0.04

ping 39.88

 

ran a second test..

 

down 6.13

up 0.00

ping 205.13

 

and a 3rd a bit later

 

down 6.19

up 0.00

ping 0.00

 

 

 

 

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Distinguished Sage
Distinguished Sage
316 Views
Message 23 of 34

Re: slow upload speed 0.004 mb/s

from the btspeedtester results you need mod help and possibly engineer visit



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Aspiring Contributor
311 Views
Message 24 of 34

Re: slow upload speed 0.004 mb/s

Another 1.5 hours on the phone to BT and they wont send an engineer to reset!

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Distinguished Sage
Distinguished Sage
308 Views
Message 25 of 34

Re: slow upload speed 0.004 mb/s

I would suggest you wait for mods to post link and take it from there - and avoid  CS India



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Moderator-Retired
304 Views
Message 26 of 34

Re: slow upload speed 0.004 mb/s

Hi splitpin300,

If you fill out the contact us form located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod Team.
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Aspiring Contributor
277 Views
Message 27 of 34

Re: slow upload speed 0.004 mb/s

Have done many thanks,

 

here are the latest stats

 

ADSL Line Status
Connection information
Line state:Connected
Connection time:1 day, 18:56:29
Downstream:7,008 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.1 dB / 24.0 dB
Line attenuation (Down/Up):32.0 dB / 17.5 dB
Output power (Down/Up):20.3 dBm / 12.4 dBm
FEC Events (Down/Up):1077672 / 24
CRC Events (Down/Up):630 / 12
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):4560 / 7
Error Seconds (Local/Remote):0 / 0
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Distinguished Sage
270 Views
Message 28 of 34

Re: slow upload speed 0.004 mb/s

speedtest results please they also help ?
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Highlighted
Aspiring Contributor
263 Views
Message 29 of 34

Re: slow upload speed 0.004 mb/s

down 5.82

up 0.03

ping 41.25

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Distinguished Sage
Distinguished Sage
259 Views
Message 30 of 34

Re: slow upload speed 0.004 mb/s

upload still rubbish - just need to be patient and wait on mod assistance



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