slow upload speed 0.004 mb/s

[Keith_Beddoe]

You should be getting an upload speed of about 0.3 Mbs, so maybe there is a fault on your port in the exchange?

It would be best if a moderator looked at it and perhaps arranged for the port to be reset.

I have asked a moderator to provide assistance, they will post an invite on this thread.

They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

[splitpin300]

down 6.01

up 0.04

ping 39.88

ran a second test..

down 6.13

up 0.00

ping 205.13

and a 3rd a bit later

down 6.19

up 0.00

ping 0.00

[imjolly]

from the btspeedtester results you need mod help and possibly engineer visit

[splitpin300]

Another 1.5 hours on the phone to BT and they wont send an engineer to reset!

[imjolly]

I would suggest you wait for mods to post link and take it from there - and avoid  CS India

[ChristopherP]

Hi splitpin300,

If you fill out the contact us form located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT Mod Team.

[splitpin300]

Have done many thanks,

here are the latest stats

ADSL Line Status

Connection information

Line state:	Connected
Connection time:	1 day, 18:56:29
Downstream:	7,008 Kbps
Upstream:	448 Kbps

  ADSL settings

VPI/VCI:	0/38
Type:	PPPoA
Modulation:	G.992.1 Annex A
Latency type:	Interleaved
Noise margin (Down/Up):	6.1 dB / 24.0 dB
Line attenuation (Down/Up):	32.0 dB / 17.5 dB
Output power (Down/Up):	20.3 dBm / 12.4 dBm
FEC Events (Down/Up):	1077672 / 24
CRC Events (Down/Up):	630 / 12

Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
Loss of Link (Remote):	0
HEC Errors (Down/Up):	4560 / 7
Error Seconds (Local/Remote):	0 / 0

[john46]

speedtest results please they also help ?

[splitpin300]

down 5.82

up 0.03

ping 41.25

[imjolly]

upload still rubbish - just need to be patient and wait on mod assistance