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Aspiring Expert
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Message 1 of 11

slow upstream speeds.

I have infinity 2 with a download speed of around 56 mbps on ip profile of 59 which is great. However when running the bt tester with an upload profile of 20 my upload speed is only around 7-8 mbps. Just wondering if this seems à low upstream compared to download speed. I want to upload my music collection to cloud storage which is why I am looking in to this. Cheers.
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Distinguished Sage
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Message 2 of 11

Re: slow upstream speeds.

The BT speedtest can sometimes report low upstream speeds see what results you get using speedtest.net and select the Amsterdam (beta server) see what result that shows
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Aspiring Expert
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Message 3 of 11

Re: slow upstream speeds.

I get this same speed from a few speedtesters which suggests it is accurate, including speedtest.net.
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Distinguished Expert
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Message 4 of 11

Re: slow upstream speeds.

Have you tried resetting the HomeHub3 using the reset button on the back? That should fix it.

 

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Guru
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Message 5 of 11

Re: slow upstream speeds.


@legitimise_sailing wrote:

Have you tried resetting the HomeHub3 using the reset button on the back? That should fix it.

 


? He doesn't need to reset it...

 

It's very common with the HomeHub 3B version that the upload is stuck around 8/9Mbps upload. Often you can restart the PPPoE connection by disconnecting the broadband in Hub Manager or pressing the restart the button on the side. Try these 2/3 times if it doesn't improve it you could try setting up the PPPoE connection via the modem to make sure you're getting the best upload speed at the time.

 

I would expect you to get around 14/15Mbps US.

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Distinguished Expert
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Message 6 of 11

Re: slow upstream speeds.

It's a HH3 problem not a PPPoE problem. The HH3 needs a factory reset.
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Guru
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Message 7 of 11

Re: slow upstream speeds.

Oh god please stop.....................................

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Aspiring Expert
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Message 8 of 11

Re: slow upstream speeds.

Thanks for responses, I will try resetting the home hub, although it has been done recently when i had a power cut.

also come to think of it the engineer said it was showing 9 mb up when he installed it which at the I thought nothing of. Its only by researchng that I though it seemed a bit slow. 

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Distinguished Expert
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Message 9 of 11

Re: slow upstream speeds.

A power cut would not be the same as a factory reset

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Aspiring Expert
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Message 10 of 11

Re: slow upstream speeds.

Just done above and sadly didnt work still the same 57 down 7.3 up. May have to ring up and ask if there may be a reason why its a bit slow.

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