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Newbie
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Message 11 of 20

Re: slowed down speed bt broadband

wireless also same with wired this started happening a few days ago  getiing 300kb at most compared to the usual 2 to 4mb

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Distinguished Sage
Distinguished Sage
471 Views
Message 12 of 20

Re: slowed down speed bt broadband

when you had faceplate off did you notice if the bellwire was disconnected from terminal 3 in all sockets as this is a known source of noise on your line.

 

from your stats your crc/hec errors are vey high for such a short time connected and these will certainly hamper your download speed



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Newbie
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Message 13 of 20

Re: slowed down speed bt broadband

all wires were connected and terminal 3 was in the right place

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Distinguished Sage
Distinguished Sage
467 Views
Message 14 of 20

Re: slowed down speed bt broadband

then you should disconenct the bellwire on terminal 3 as that is no longer required on modern phones and can cause noise on your line  see here 

bellwire removal



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Newbie
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Message 15 of 20

Re: slowed down speed bt broadband

so just take out the wire connected to 3? ok il try that now thanks

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Newbie
456 Views
Message 16 of 20

Re: slowed down speed bt broadband

broadband still super slow

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Distinguished Sage
Distinguished Sage
454 Views
Message 17 of 20

Re: slowed down speed bt broadband

if you have removed bellwire form all your sockets then can you post new router stats please to see if stats have improved



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Newbie
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Message 18 of 20

Re: slowed down speed bt broadband

thanks for helping me imjolly i just phoned up the bt help line and appartently my area is effect by noise on line and bad weather according to the message i got but still thanks for your help

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Distinguished Sage
448 Views
Message 19 of 20

Re: slowed down speed bt broadband

ok then just post back if it continues and we will try and help you further
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Distinguished Sage
Distinguished Sage
431 Views
Message 20 of 20

Re: slowed down speed bt broadband

anything shown here for your exchnage http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036



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