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dkdizzy23
Newbie
725 Views
Message 1 of 20

slowed down speed bt broadband

sorry if im poasting in the wrong area but recently we have been suffering slow internet speed of less than 1mb. tried phoning up tech they reset line and had to wait 24hrs and it went fine again. but now after a few hours its slowed right down again can anyone help me please?

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:03:46
Downstream:6.406 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):7.0 dB / 24.0 dB
Line attenuation (Down/Up):33.4 dB / 18.0 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):3337 / 0
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19 REPLIES 19
Distinguished Sage
722 Views
Message 2 of 20

Re: slowed down speed bt broadband

Hi Welcome to the forums  can you please repost the full  router stats  by clicking on the show more detail tab 

Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html


also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1

Can you also post the full results from BT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 3 of 20

Re: slowed down speed bt broadband

can you go back to stats page and 'show detail' and post rest of errors please



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dkdizzy23
Newbie
719 Views
Message 4 of 20

Re: slowed down speed bt broadband

oh sorry still new to doing this is this it 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:16:44
Downstream:6.406 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):6.5 dB / 24.0 dB
Line attenuation (Down/Up):33.4 dB / 18.0 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 5
CRC Events (Down/Up):36200 / 11
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):34009 / 5
Error Seconds (Local/Remote):1152 / 15
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Distinguished Sage
Distinguished Sage
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Message 5 of 20

Re: slowed down speed bt broadband

can you now provide the information john46  requested - btspeedtester and connection master or test



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dkdizzy23
Newbie
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Message 6 of 20

Re: slowed down speed bt broadband

sorry having problems trying to do speedtester wait few secs please

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dkdizzy23
Newbie
713 Views
Message 7 of 20

Re: slowed down speed bt broadband

what can i use to take screenshot of speed test?

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dkdizzy23
Newbie
707 Views
Message 8 of 20

Re: slowed down speed bt broadband

  1. 88.JPG
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Distinguished Sage
Distinguished Sage
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Message 9 of 20

Re: slowed down speed bt broadband

download speed is low  was that done with a wired or wireless conenction?



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dkdizzy23
Newbie
702 Views
Message 10 of 20

Re: slowed down speed bt broadband

just did the quiet line test from a cordless phone and could hear slight static also took faceplate of socket and it had no test socket next to it?

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