Hello , so i recently moved about 12 days ago , i used to have 16mbps in my old place now im having only 5mbps . I heard that i need to stay connected for about 10 days in order to getfull speed .
I am connected 12 days now and nothing is changed . I am providing some more details below .
What should i do in my case ?
Thank You .
can you check your exchnage and see if 21CN enabled
just checked your previous post presumably from previous address and then you were about 2km from exchange whereas now you are 3.2km - significant change
is your exchnage 21CN enabled?
this link will give an idea of expected speed on good line with no noise problems http://www.kitz.co.uk/adsl/max_speed_calc.php
are you connected to test socket as that may increase your current speed. as you have just moved into a new home it appears that wholesale have put you on adslmax whereas before you were on adsl2/2+. if you use the link I posted you will get an idea of likely speed if mods manage the upgrade
I have asked the mods if they can see if you can get back to adsl2/2+ which will give a bit more speed. the mods will post a contact us link. it may be that wholesale will not give an option of adsl2/2+ which has happened a few time recently but need to wait and see
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks for posting. I'll take a look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.