cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
845 Views
Message 1 of 30

slowing speed

2016-04-01 (2).pnghello i came to bt from sky on the 16th of feb this year, the first two weeks i was getting 32 mbps download and 6 upload well now it has dropped to only 20 download but stayed at 6 upload which seem quite a big drop my stats are2016-04-01 (2).pngwith sky i was getting about 25 download and also i am having to reset the router every other day or more because of disconnections can anyone help

0 Ratings
29 REPLIES 29
Highlighted
Distinguished Sage
Distinguished Sage
837 Views
Message 2 of 30

Re: slowing speed

the manual resets and also drops in connection have resulted in the DLM increasing your noise margin to 16db normal 6db and this has caused your conenction speed to drop.  looks like a banded profile

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

are you using master or test socket or do you have an SSFP?

 

were you on sky fibre



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Contributor
832 Views
Message 3 of 30

Re: slowing speed

Thanks for reply yes aim using master socket and its the mk2 faceplate and yes I was on sky fibre
0 Ratings
Highlighted
Contributor
807 Views
Message 4 of 30

Re: slowing speed

Tried the line that's quiet so do I have to phone customer services
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
798 Views
Message 5 of 30

Re: slowing speed

I would try the test socket with a filter before you try for an engineer to eliminate your internal wiring as being the problem in case you get charged £129.99 for the visit

 

test-socket-thumb.jpg

 

test socket shown by black arrow



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Contributor
770 Views
Message 6 of 30

Re: slowing speed

2016-04-02.pngthis is from today using master socket and new filter so could it be a fault on the line

0 Ratings
Highlighted
Distinguished Sage
762 Views
Message 7 of 30

Re: slowing speed

Have you rebooted the router or move it location just now? A connection time of 4 minutes either means you have, or the connection has dropped.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Highlighted
Contributor
759 Views
Message 8 of 30

Re: slowing speed

No it was with me connecting to test socket
0 Ratings
Highlighted
Distinguished Sage
741 Views
Message 9 of 30

Re: slowing speed

Ok so basically you now need to leave it in the test socket. Ignore the speed for now, what you need to focus on is the stability, if the connection is still dropping when on a banded circuit and in the test socket then you need an engineer visit.

If the line remains stable in the test socket, then banding will be released and the speed will increase. If it remains stable in the test socket it also indicates your internal wiring was the cause of the problems.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
Highlighted
Contributor
733 Views
Message 10 of 30

Re: slowing speed

thanks you have been so helpful after everything as settled down i might purchase a new router

0 Ratings