cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor
1,519 Views
Message 1 of 10

smoke from back of Homehub 6

Arrived this morning, within 10 mins of installing smoke was coming out the back and a Purple light started to flash.

0 Ratings
9 REPLIES 9
Highlighted
Expert
1,497 Views
Message 2 of 10

Re: smoke from back of Homehub 6

@mrapriliafalco writes:

 

> "within 10 mins of installing smoke was coming out the back"

 

Wow!  It never rains but it pours, for the poor ol' HH6. 😛

 

Perhaps BT has now decided to go into competition with Samsung and weaponize their electronics. 😉

0 Ratings
Highlighted
Moderator
Moderator
1,485 Views
Message 3 of 10

Re: smoke from back of Homehub 6

Hi @mrapriliafalco I hope you have disconnected the Hub if not please do. 

 

We will arrange a replacement and ensure this item is returned for further investigation of this issue. Please send us your details by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
Highlighted
Contributor
1,460 Views
Message 4 of 10

Re: smoke from back of Homehub 6

Obviously as soon as the incident happened I was on the phone,the woman who answered never sounded surpised.
Just said ok I will make sure another is sent out.

 

The smoke was at the back above where the card for passwords slips in.
This was only minor and certainly wasnt in anyway worried it was gonna catch alight 

0 Ratings
Highlighted
Aspiring Contributor
1,280 Views
Message 5 of 10

Re: smoke from back of Homehub 6

This happened to me today,

They are sending me a new hub but wonder if any other problems would be caused by this happening or if any other problem could have caused this to happen!

I have had this hub for a few months with no problem.

Today, no connection-green light on.

Re booted, green light on - then purple light flashing - burning smell - smoke - panic - pull the plugs!!

 

I tried fitting up my old Hub 4 (the one with the additional white box), Still no infinity connection, all lights on but 'b' light stays green.

 

Is it possible more damage could have been done?

 

Thanks for any help

0 Ratings
Highlighted
1,241 Views
Message 6 of 10

Re: smoke from back of Homehub 6

You did use the power supply that came with the hub 6 right?

I've seen a fair few melted hubs and on every occasion it's because the customer used the power supply from their old hub which had a different voltage output.
0 Ratings
Highlighted
Expert
1,231 Views
Message 7 of 10

Re: smoke from back of Homehub 6


@TelephoneBob wrote:

I've seen a fair few melted hubs and on every occasion it's because the customer used the power supply from their old hub which had a different voltage output.

It will depend, I think, on exactly which power supply is being used. For example, as I understand it the HH5 type A and HH6 type A power supplies both output 12V at 1500mA.

 

Nevertheless, using the power supply that came with the hub must be the best bet.

 

p

0 Ratings
Highlighted
1,222 Views
Message 8 of 10

Re: smoke from back of Homehub 6

Most of the HH4, 5 and 6 ones are OK.

It was when people were upgrading from the 2 or 3 to the 5.
0 Ratings
Highlighted
Aspiring Contributor
1,206 Views
Message 9 of 10

Re: smoke from back of Homehub 6

Yes, the power supply that came with it.

0 Ratings
Highlighted
1,195 Views
Message 10 of 10

Re: smoke from back of Homehub 6

I'd ask for a hub 5. The 6 is a load of **bleep**e.
0 Ratings