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karinharriss
Beginner
237 Views
Message 1 of 4

speed at my computer

I have to reset my Hub every day as the speed to my computer keeps dropping whilst the connection speed to my house remains a good constant speed.

That is, it remains at about 39Mb while the download speed drops to around 4Mb and the upload speed is about 5Mb.

After reset the connection speed remains at about 39Mb and the download speed goes up to about 38Mb with the upload speed stays at about 5MB.

This happens at least twice a day. I have tried switching off various devices to see if there is any change, that is to see if any of my devices are affecting the hub, but nothing has any apparent effect.

 

Is my Hub faulty? We did have some thunder storms recently, could this have affected the hub? it is surge protected.

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ray_dorset
Distinguished Guru
235 Views
Message 2 of 4

Re: speed at my computer

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

 

Which hub is it? HH5?

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karinharriss
Beginner
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Message 3 of 4

Re: speed at my computer

its a home hub 3.0 and I have tried a factory reset several times. Thanks

 

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ray_dorset
Distinguished Guru
214 Views
Message 4 of 4

Re: speed at my computer

I think you need a new one then.
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If you found this post helpful, please click on the star on the left
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