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Beginner
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Message 1 of 2

speed drop on infinity 1

I upgraded to infinity 1 about 2 months ago and get up to 36 mbps during the day but after a certain time in the evening it drops sometimes as low as less than 1 mbps , we don't do much downloading mostly streaming video on netflix and now tv through an xbox one and 360 .I've tried stopping everyone in the house using internet but still the same .

please dont ask any technical questions as they'll be way over my head haha hope you guys can help .

 

thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: speed drop on infinity 1

can you go to hub manager then troubleshooting then helpdesk and post 1-12

 

run btspeedtester and when first test completes then run diagnostic test and post results 

 

btspeedtester

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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