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mikeyb
Newbie
3,712 Views
Message 1 of 6

speed dropped dramatically VERY VERY slow

Hi,

 

Seems I am not the only person on here with speed issues.

 

About 3-4 weeks ago there was a dramatic drop in my download speed. Its usually around 2 mbps. I have tried different pc's, changed all the cables, reset the homehub (2.0 type A) and even tried a completely different adsl modem, no change in speed regardless of time of day, its always around 0.10 to 0.13 mbps.

 

It will also frequently disconnect and takes and age to reconnect. 

 

Phone line is noisy, no difference if hub plugged in or not.

 

I have exhausted everything i can think of and it must be a line problem. Unless I have been capped?

 

Supposed to be on BT Totalbroadband unlimited download.

 

Anyone got any suggestions on how to solve this?

 

I am in Horncastle and this is served by the Louth / Alford / Spilsby exchange.

 

test results below 

 

Download speedachieved during the test was - 121 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

Connection information

Line stateConnected
Connection time0 days, 1:55:52
Downstream2,144 Kbps
Upstream448 Kbps

 

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.4 dB / 21.0 dB
Line attenuation (Down/Up)36.0 dB / 24.0 dB
Output power (Down/Up)19.4 dBm / 11.9 dBm

 

Loss of Framing (Local)37
Loss of Signal (Local)18
Loss of Power (Local)0
FEC Errors (Down/Up)3530 / 35
CRC Errors (Down/Up)245 / 2147480000
HEC Errors (Down/Up)nil / 31
Error Seconds (Local)830

 

Connection information
Connection time0 days, 3:02:10
Data transmitted/received (MB)11.22 / 33.101
Broadband user namebthomehub@btbroadband.com
Password********

 

TCP/IP settings
Broadband network IP address86.132.118.188
Default gateway217.47.19.122
Primary DNS194.72.9.34
Secondary DNS62.6.40.178


0 Ratings
5 REPLIES 5
Raven2010
Contributor
3,702 Views
Message 2 of 6

Re: speed dropped dramatically VERY VERY slow

The frequent disconnections would cause the low IP Profile ur experiencing, why these disconnections are occuring i dont have an answer to, but ur IP Profile will increase if your connection stabalizes, usually around 4-5 days or so, wish i could give you more help, but at least i have given you a reason for your low profile.

Distinguished Sage
Distinguished Sage
3,696 Views
Message 3 of 6

Re: speed dropped dramatically VERY VERY slow

you say your phone line is noisy can you try the quiet line test with a corded phone is posible - dial 17070 and select option 2 and listen - you should hear 'nothing'  if you can hear crackle, hissing or any noise then you need to report a phone line fault not a broadband fault.



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Highlighted
Distinguished Guru
3,605 Views
Message 4 of 6

Re: speed dropped dramatically VERY VERY slow

It sounds like your phone line is faulty. The noise on the phone line will play havoc with the broadband signal, giving the symptoms you are seeing.

When you report the fault, don't just report it as a broadband fault. It's a line fault which is affecting the phone as well.
0 Ratings
Gad
Beginner
3,396 Views
Message 5 of 6

Re: speed dropped dramatically VERY VERY slow

Has your exchange been recently upgraded to 20meg? Are you using a Homehub Version1 (White Box)? I had the same problem recently and was advised bt BT openreach that the homehub was the problem, due to an incompatibilty problem with the upgraded line. Changed to a V2 Homehub (Black) and line speed went from 1meg to 16meg instantly. :smileywink: 

0 Ratings
c12ap
Newbie
3,119 Views
Message 6 of 6

Re: speed dropped dramatically VERY VERY slow

http://www.speedtest.net/result/970165763.png

http://www.speedtest.net/result/970214749.png


http://www.speedtest.net/result/970216024.png

NOW THIS IS SLOW AND ONCE AGAIN gonna take uptoo 48 hrs WTF bt you really annoying AND NOT the FIRST time

hope this poosts cause bt are really a JOKE and going ELsewhere as am not paying for spending an hour TRYING to POST THIS

AFTER GETTING SENT TOO INDIA SO THEY READ THERE SAME OLD **bleep**TY SCCRIPT
0 Ratings