Seems I am not the only person on here with speed issues.
About 3-4 weeks ago there was a dramatic drop in my download speed. Its usually around 2 mbps. I have tried different pc's, changed all the cables, reset the homehub (2.0 type A) and even tried a completely different adsl modem, no change in speed regardless of time of day, its always around 0.10 to 0.13 mbps.
It will also frequently disconnect and takes and age to reconnect.
Phone line is noisy, no difference if hub plugged in or not.
I have exhausted everything i can think of and it must be a line problem. Unless I have been capped?
Supposed to be on BT Totalbroadband unlimited download.
Anyone got any suggestions on how to solve this?
I am in Horncastle and this is served by the Louth / Alford / Spilsby exchange.
test results below
Download speedachieved during the test was - 121 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
|Connection time||0 days, 1:55:52|
|Noise margin (Down/Up)||12.4 dB / 21.0 dB|
|Line attenuation (Down/Up)||36.0 dB / 24.0 dB|
|Output power (Down/Up)||19.4 dBm / 11.9 dBm|
|Loss of Framing (Local)||37|
|Loss of Signal (Local)||18|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||3530 / 35|
|CRC Errors (Down/Up)||245 / 2147480000|
|HEC Errors (Down/Up)||nil / 31|
|Error Seconds (Local)||830|
|Connection time||0 days, 3:02:10|
|Data transmitted/received (MB)||11.22 / 33.101|
|Broadband user email@example.com|
|Broadband network IP address||184.108.40.206|
The frequent disconnections would cause the low IP Profile ur experiencing, why these disconnections are occuring i dont have an answer to, but ur IP Profile will increase if your connection stabalizes, usually around 4-5 days or so, wish i could give you more help, but at least i have given you a reason for your low profile.
you say your phone line is noisy can you try the quiet line test with a corded phone is posible - dial 17070 and select option 2 and listen - you should hear 'nothing' if you can hear crackle, hissing or any noise then you need to report a phone line fault not a broadband fault.
Has your exchange been recently upgraded to 20meg? Are you using a Homehub Version1 (White Box)? I had the same problem recently and was advised bt BT openreach that the homehub was the problem, due to an incompatibilty problem with the upgraded line. Changed to a V2 Homehub (Black) and line speed went from 1meg to 16meg instantly.